Role & responsibilities

1. Actimize Debit Card Alerts Review

- Perform real-time review of debit card fraud alerts through analytical transaction assessment.
- Identify valid vs unauthorized transactions based on fraud indicators and customer behavior patterns.
- Block compromised cards, delete stored tokens, and arrange reissue of replacement cards where required.
- Ensure quick resolution to improve customer experience and reduce inbound support calls.
- Identify emerging fraud trends and escalate patterns in real time.

1. Undetermined Suspected Fraud Cases Review

- Review daily reports of cards with multiple undetermined suspicious transactions.
- Contact customers to verify activity and confirm legitimacy.
- Warm cards where customer contact is unsuccessful, as per policy guidelines.
- Escalate suspicious activity for further action to minimize future losses.

1. Pindrop Alerts Review

- Monitor high-risk IVR and banker/customer interaction alerts.
- Review voice, device, and behavioral analytics to identify suspicious interactions.
- Support proactive fraud prevention in contact center channels.
- Improve tagging accuracy and investigative outcomes.

1.



Suspected Fraud on Tokenized Activity Review

- Review fraud alerts related to compromised cards linked to digital wallets.
- Detect unauthorized tokenized transactions early.
- Take preventive actions to stop continued usage and reduce unrecoverable losses.

1. Credit Card Alerts Review

- Review credit card fraud alerts in TSYS queues.
- Analyze transactions for suspicious behavior and false positive indicators.
- Close compromised cards, remove stored tokens, and issue replacements.
- Support fraud rule tuning by accurate tagging of true fraud vs false positives.

Preferred candidate profile

- Strong analytical and decision-making skills
- Understanding of fraud risk indicators and transaction patterns
- Knowledge of card fraud lifecycle (Debit/Credit)
- Experience in fraud tools such as Actimize, TSYS, Pindrop preferred
- Excellent verbal and written communication skills
- Ability to handle customer verification calls professionally
- High attention to detail and accuracy
- Ability to work in real-time alert environments with strict SLAs
- Valuable judgment under pressure

📌 Chargeback Analyst (Noida)
🏢 NLB Services
📍 Noida