WNS is hiring for Chargeback Associate Role!!!

Location: Vikhroli

Shift: 24x7 Rotational Shifts

Key Responsibilities

- Analyze and process chargeback disputes received from acquiring banks.

- Investigate disputed transactions and prepare supporting documentation for dispute defense.

- Review evidence and determine acceptance or rejection of disputes as per guidelines.

- Ensure accurate and timely processing of chargeback cases within defined SLAs.

- Maintain high productivity and accuracy standards.

- Coordinate with internal teams and external stakeholders for dispute resolution.

Desired Profile

- Graduate in Commerce, Finance, Business Administration, or related field.

- 1-3years of experience in Chargeback Operations, Dispute Management, Card Operations, Payments, or Banking.





- Good understanding of chargeback lifecycle and dispute handling processes.

- Strong analytical, problem-solving, and investigative skills.

- Excellent written and verbal communication in English.

- High attention to detail and accuracy.

- Ability to multitask and work independently in a rapid-paced environment.

- Proficient in MS Office applications, especially Excel and Outlook.

- Strong team player with a proactive approach.

Additional Requirements

- Ability to meet productivity and accuracy targets.

- Willingness to work in rotational shifts, extended hours, and rotational week-offs.

- Ability to work effectively under pressure and meet deadlines.

📌 Chargeback Associate (Mumbai)
🏢 WNS Holdings
📍 Mumbai