- End to End handling of iCRM Closures
- Coordination with customers for end-to-end resolution
- Coordination with departments and sharing of RCA
- Process improvement
- Monitoring quality of the closures in iCRM
Key Skills Required
Technical Skills
- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills
Key Performance Indicators
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
📌 Central Operation Manager (Haveli)
🏢 SkillLabs
📍 Haveli
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