JOB TITLE : CENTRAL HELP DESK & SUPPORT

Location : Odisha

Department: Technology

Job Type : Full time

Experience : 13 Years

ROLE SUMMARY

KEY RESPONSIBILITIES

- Act as the first point of contact for the project.
- Manage helpdesk tickets, emails, and user requests.
- Provide basic troubleshooting on hardware, software, and other edtech tools.
- Maintain inventory records .
- Maintain documentation, FAQs, and user guides.
- Escalate complex issues to technical staff or field engineers.
- Support workshops, demonstrations, and training sessions.

REQUIREMENTS

Education

- B.Tech/ B.E./ B.Sc /Diploma in (Computer science/ IT/Electronics & communication Engineering/ Electrical Engineering)/ MCA/BCA related technical disciplines.
- B.Ed. / Academic background will be given preference.

Experience
- 1 to 3 years of experience in helpdesk support, technical support, or similar roles.
- Experience with helpdesk systems or technical support environments is an advantage.

Language Skills
- Proficiency in English, Hindi, and Odia.

📌 Central Help Desk support (Bhubaneswar)
🏢 Mafatlal Industries
📍 Bhubaneswar