Job Summary –Cards E- Dispute Analyst – US Client - To Apply - Call/WhatsApp - (phone hidden)

Skills and Qualification –

 Strong understanding of electronic transactions, ATM and debit card processing

 Working knowledge of Regulation E concepts and dispute lifecycles

 High attention to detail and accuracy

 Ability to follow defined procedures and escalation paths

 Effective written documentation and professional communication

Key Deliverables

 Manage assigned Salesforce electronic dispute cases submitted through branches, contact centres, intranet claims, eFax, and email.

 Ensure dispute cases are complete, properly classified, and validated before processing (ATM,

POS, PIN, Zelle, Credit, NonReg E, Under Threshold).

 Research disputed transactions using Salesforce, DNA, Client Central, Compass (Zelle),

Nautilus, and transaction journal

 Identify whether transactions are ATM, POS, PIN, Zelle, or noncard related and route or escalate if misclassified.

 Validate transaction details including amount, date, merchant/terminal, card number, and processing type.

 Review daily chargeback and adjustment reports and locate corresponding dispute cases.

 Update Salesforce transactions for: Chargeback credit, Representment debits, Pre arbitration or arbitration activity

 Distinguish between financial adjustments vs. informational messages and take action accordingly.





 Flag transactions without an associated dispute case and notify Card Maintenance or Onshore teams with supporting details.

 Support processing activities related to provisional credits, reversals, and final credits as directed by Salesforce workflow.

 Maintain clear and accurate case notes, transaction updates, and audit trails in Salesforce.

 Ensure all actions support Regulation E timing, internal controls, and audit readiness.

Technical / Non-Technical Skills:

 Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting

 Positive Typing Speed of 28 WPM with >=95% accuracy

 Excellent Communication skills – to Review Email, to attend Client Calls, Onshore Training etc

Behavioral Skills

 Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.

 Punctual and adherence to attendance and Leaves

 To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certifications Needed

 Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred,

however Candidate with good work experience but with other Specialization can be looked into to some extent Only.

 Additional Certification on Banking and Payment Processing US Regulatory Bodies is an added advantage.

 No Tech Graduates – BE, B Tech, M Tech To Apply - Call/WhatsApp - (phone hidden)

Pay: Up to ₹700,000.00 per year

Work Location: In person

📌 Cards E- Dispute Analyst – US Client (Bengaluru)
🏢 Oak Leaf HR
📍 Bengaluru