Role & responsibilities

Business Process Associate - US P&C; Insurance

Department: Intelligent Operations

Process: P&C; Insurance

Job Location: Hyderabad

Employment Type: Full-Time

Experience: Freshers

Education: B.Com (IT) / B.Sc.(IT) or equivalent graduate degree

Shift: 5:00 PM 3:00 AM IST

Transportation: Company-provided cab facility for return drop

About the Role

We are looking for enthusiastic and customer-focused Business Process Associates to join our intelligent operations supporting leading North American (NA) P&C; insurance carriers.

The role involves providing professional customer and process support, handling P&C; insurance-related transactions, updating information in internal systems, maintaining accurate records, and coordinating with internal teams to ensure completion of SLA's.

This is an excellent opportunity for graduates who have strong English communication skills, typing skills, valuable written and verbal communication, attention to detail, and a willingness to build a career in the US P&C; insurance and Business Operations domain.

Key Responsibilities

Process Support

- Handle customer/process-related transactions through the assigned support channel.
- Understand customer SOPs and execute as per the SOP.
- Maintain the quality of the deliverables.
- Escalate complex or unresolved issues to the appropriate team or supervisor within defined timelines.
- Maintain a professional and customer-centric approach during every interaction.
- Provide daily, weekly reports to the customer/internal stakeholders.

Data & Documentation
- Maintain accurate and complete records of customer interactions and transactions.
- Update customer and process information in internal systems and databases.
- Prepare and maintain basic reports using Microsoft Excel.
- Perform data validation, reconciliation, sorting, filtering, and basic spreadsheet-related activities.
- Ensure documentation is complete, accurate, and compliant with process requirements.

Quality & Compliance




- Maintain high levels of accuracy and quality while handling customer and insurance-related information.
- Adhere to company policies, client requirements, data privacy guidelines, and information security practices.
- Meet defined productivity, quality, turnaround time, and customer service metrics.
- Participate in quality audits, feedback sessions, and continuous improvement initiatives.
- Demonstrate strong attention to detail while working with sensitive customer and insurance information.

Required Skills:

Communication Skills

- Strong verbal and written English communication skills.
- Ability to communicate clearly, professionally, and confidently.
- Good listening and comprehension skills.
- Ability to understand customer requirements and respond appropriately.
- Good email and business writing skills.
- Ability to communicate effectively with internal teams and international stakeholders.

Technical Skills
- Basic to good knowledge of Microsoft Excel.
- Comfortable working with spreadsheets, sorting/filtering data, and performing basic data analysis.
- Basic knowledge of Microsoft Office applications.
- Comfortable learning new software applications and process-specific tools.

Behavioral Skills
- Customer-focused and service-oriented mindset.
- Strong attention to detail and accuracy.
- Good problem-solving and logical-thinking ability.
- Ability to follow defined processes and instructions.
- Ability to work independently as well as within a team.
- Good time-management and organizational skills.
- Willingness to learn and adapt to new processes.
- Ability to work effectively in a fast-paced BPO environment.
- Professional attitude with strong ownership and accountability.

Eligibility Criteria:
- Graduate in B.Com (IT), B.Sc. (IT) or equivalent discipline.
- Fresh graduates are encouraged to apply.
- Candidates should have good English communication skills.
- Candidates must be comfortable working in a US/night shift.
- Candidates should be comfortable working from the office.
- Candidates should have basic proficiency in MS Excel.

📌 Business Process Associate (Hyderabad)
🏢 ValueMomentum
📍 Hyderabad