We're Hiring | BMC Helix Developers

Location: Pune (Hybrid)

? Experience: 3–10 Years

We are looking for BMC Helix Developers to join our growing team and support the development, configuration, and maintenance of enterprise ITSM solutions within a global IT services environment.

This opportunity is open for:

- BMC Helix Developer: 3–6 Years
- Senior BMC Helix Developer: 7–10 Years

Key Responsibilities
- Develop, configure, and customize BMC Helix applications and workflows.
- Handle incidents and service requests while following ITIL processes and SLA guidelines.
- Troubleshoot issues, perform root cause analysis, and implement effective solutions.
- Configure Forms, Active Links, Filters, Escalations, Menus, and other AR System objects.
- Support implementation of business workflows and platform enhancements.
- Translate business requirements into technical configurations.
- Perform unit testing, document technical changes, and maintain knowledge articles.
- Monitor support queues, update tickets, and coordinate issue resolution.
- Participate in Agile ceremonies and collaborate with cross-functional teams.

Additional Responsibilities (Senior Developers)




- Lead solution design and complex BMC Helix implementations.
- Review technical designs, configurations, and development deliverables.
- Mentor junior developers and provide technical guidance.
- Drive platform upgrades, migrations, and integration initiatives.
- Collaborate with business stakeholders to define technical solutions.
- Support continuous improvement and platform optimization.

Required Skills
- Hands-on experience with BMC Helix/Remedy ITSM
- Good understanding of ITIL processes and IT Service Management
- Experience in BMC Helix development, configuration, and customization
- Strong troubleshooting and problem-solving skills
- Experience with workflows, Active Links, Filters, Escalations, and Forms
- Good communication and documentation skills

Good to Have
- Agile/Scrum experience
- REST API and system integration knowledge
- Dashboard creation and reporting
- CMDB, Asset Management, Smart IT, Digital Workplace, or Innovation Studio experience

Integers.Ai is an equal chance employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 BMC Helix Developer (Pune)
🏢 Integers.Ai
📍 Pune