Project Role : Banking Processor

Project Role Description : Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services.

Must have skills : Business Architecture

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education Summary: 2.

Business

Analyst – Production support L1/L2 – L8 – (Exp 10+ Y)

o Strong Loan IQ application expertise, capable of handling support activities and contributing to the chapter.

o Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures o Perform basic monitoring tasks.

o Perform initial high level investigation and escalate to relevant team.

o Ensure timely and accurate status reporting as per defined procedures.

o Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines o Track all efforts accurately against all impulse entries.

o Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.

o Regular update of status and comments on tickets.

o Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production o Follow up with the relevant teams to ensure PM is published.

o Act on all remediation actions assigned as per timelines defined. Maintain valuable collaboration with internal and external partners o Awareness of all stake holders for the feature/application.





o Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services o Aware of upcoming changes and related impacts.

o Consult with right contacts on the impacts.

Ensure

Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing o Make sure the documents are relevant and up-to-date o Ensure the documents are simple & can be clearly understandable o Keep track of the changes made into the documents are well maintained & circulated with all team members Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.

o Identify improvement areas on production processes.

o Identify automation used cases. Contribute to sustain and improve production support practices o Adhere defined production support practices o Participate in Production Leagues Trainings/Sessions Preparedness to be part of autonomous feature teams o Develop knowledge on Agile model and CD practices.

o Align to feature teams wherever applicable.

o Be part of agile ceremonies. ITIL process knowledge o Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management Technical skills in any RDBMS, UNIX, Middle ware etc.

o Good Knowledge & Understanding on any operating systems (Unix/Linux/Windows)

o Able to interpret any scripting language (Ex: Unix Shell Scripting)

o Awareness of any middleware technologies o Awareness of Java Errors & Exceptions o Good knowledge on any RDBMS technologies & able to interpret PL/SQL scripting o Basic Knowledge on Design and Implement CI/CD pipelines

Skill Summary

ITIL process,Linux, Shell scripting, Oracle (sql/plsql)

Strong Knowledge of Scripting/programming is mandatory.

📌 Banking Processor (Bengaluru)
🏢 Accenture
📍 Bengaluru