Key Responsibilities:

1.B2B Order Management.

Receive and track customer POs.

Verify PO quantity, pricing, SKU, delivery location and committed date.

Maintain the B2B pending order tracker until billing is completed.

Coordinate with customers for PO corrections/clarifications.

Appointment Management

Take delivery appointments with customers/DCs.

Ensure appointments are booked within the agreed timeline.

Share appointment details with production, dispatch and logistics teams.

Follow up on cancelled/rescheduled appointments.

2.Production Coordination

Share confirmed PO requirements with the production team.

Coordinate production planning based on customer delivery commitments.

Follow up on production readiness and communicate delays immediately.

Ensure production is planned only against confirmed POs.

3.Dispatch Coordination

Coordinate with dispatch/logistics for timely delivery.

Ensure all ready orders are dispatched as per appointment.

Track pending dispatches and delivery status.

Highlight any short supply or delivery issues.

Customer Coordination

Act as the single point of contact for order-related communication.

Follow up on pending POs, appointments and delivery confirmations.





Maintain regular communication with key B2B customers.

4.Reporting & MIS

Daily billing and dispatch status.

Pending PO report.

Appointment status.

Production pending/ready status.

Customer-wise order and delivery tracking.

Qualifications

- Bachelor's degree in any discipline (B.Com, BBA, BBM, BCA, or equivalent preferred).
- 1-3 years of experience in order management, sales coordination, supply chain, logistics coordination, or customer service.
- Freshers with robust Excel and coordination skills may also be considered.
- Proficiency in Microsoft Excel and MS Office.
- Good verbal and written communication skills.
- Ability to coordinate with customers, production, dispatch, and logistics teams.
- Strong follow-up, multitasking, and organizational skills.
- Experience with ERP systems (SAP, Tally, Zoho, Oracle, etc.) is an added advantage.
- Knowledge of order processing, invoicing, dispatch planning, and MIS reporting is preferred.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 B Order Management Executive / Coordinator (Bengaluru)
🏢 Smoor Chocolates
📍 Bengaluru