The role

ZIAHO makes bean-to-bar craft chocolate in Mahabaleshwar for professional kitchens and chocolate customers. We are hiring an inside-sales executive to turn B2B enquiries into paid orders and repeat accounts.

You will own routine sales from the first conversation through sampling, payment and reorders. You will work directly with the founder and coordinate billing and dispatch with our operations team. Your buyers will include bakery owners, pastry chefs, cafes, patisseries and hotel kitchens across India.

Location and employment: Full time, remote within India

Reporting: Founder

Experience: Typically 2 to 5 years in relevant B2B inside sales or account sales; demonstrated results matter more than tenure

Working schedule: Monday to Friday, 9:30 am to 6:30 pm IST, including a one-hour break

Compensation: Rs 38,000 gross fixed per month plus performance incentives up to Rs 10,000 per month. Annual earnings at full payout: Rs 5.76 lakh.

What you will own

- Respond to inbound and warm enquiries by phone, WhatsApp and email. Reconnect with suitable accounts in our existing lead base.
- Understand each buyer's current chocolate supplier, monthly usage, application and reorder potential. Qualify fit before recommending a sample or quotation.
- Follow up on catalogues, paid samples and kitchen trials. Handle objections, agree the next step and close routine orders within approved pricing and payment terms.
- Collect billing details, coordinate proformas and dispatch, follow up on payment and confirm the customer's next requirement.
- Maintain accurate stages, notes and dated next actions in Airtable and Google Sheets.



Follow up proactively for reorders.

What you bring

- Evidence of personally converting B2B enquiries into paid orders, with at least one example of repeat business or account growth.
- Reliable follow-up and prioritisation. You can take over an untidy lead queue, identify what matters and explain what you will do next.
- Transparent English and Hindi for customer calls and messages. Marathi or another Indian language is useful where it matches customer needs.
- Practical experience with a CRM or a structured sales spreadsheet. You can maintain accurate records without reminders.
- The judgment to protect pricing and payment terms, recognise exceptions and escalate them promptly.
- A dependable setup for customer calls during the agreed working hours. Device and connectivity arrangements will be confirmed before joining.

Experience in food ingredients, bakery supplies, HoReCa or other recurring B2B consumables is preferred. Airtable experience is helpful; training on our workflow will be provided. You should be comfortable checking AI-drafted replies before sending them and reporting automation problems. How the work is organised

Our automation supports enquiry capture, draft replies and transfer into the CRM.



You take responsibility for the customer conversation and the next commercial step. Technical repairs remain with the system owner. Distributor agreements, credit decisions and pricing exceptions go to the founder.

The initial focus is inbound enquiries and reactivation of suitable existing leads. Routine field visits and building cold prospecting lists are outside the initial scope. Any travel would be agreed in advance.

How success is measured

We measure paid first orders, repeat business, timely responses and an accurate pipeline. Every active chance should have an owner, a current stage and a dated next action. The first month includes product training and reconciliation of the existing lead base.

The proposed incentive plan pays Rs 1,000 per qualifying new account's first commercial order, for up to four accounts a month, and Rs 1,500 per qualifying repeat account, for up to four accounts a month. Orders must meet the agreed terms and be paid and fulfilled. The written plan will explain attribution and eligibility before an offer is accepted.

Apply through Naukri

Send your CV and answer the application questions. Describe one B2B lead you personally converted: what the buyer needed, your actions, the main objection, the paid result and any reorder. Anonymise the customer and use approximate values where needed.

Shortlisted applicants will receive a 35-minute exercise using fictional leads, followed by an interview. We assess sales judgment and clear communication. No customer outreach or unpaid business work is required as part of the exercise.

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