Summary

Senior individual contributor responsible for building and operating automation that reduces manual effort in GT application support. Focuses on ticket triage enrichment, monitoring enhancements, scripted remediation, and self-service workflows across GTs business application portfolio.

Responsibilities

- Build automation to reduce incident volume and improve MTTR across GT applications
- Develop scripts and runbooks for auto-triage, auto-remediation, and guided recovery
- Integrate automation with ServiceNow workflows (routing, enrichment, approvals, notifications)
- Enhance monitoring and alerting (signal quality, deduplication, actionable alerts)
- Create reusable tooling for log collection, health checks, and environment validation
- Partner with App Support/System Engineers to convert repeat issues into automations
- Maintain documentation, operational procedures, and automation KPIs
- Participate in shift/on-call support for automation failures and critical incidents

Skills Strong scripting: Python and/or PowerShell (production use)

Practical knowledge of IT operations + application support

Experience integrating with ServiceNow (APIs, workflows, or automation patterns)

Monitoring/observability fundamentals (alerts, logs, dashboards)

API usage (REST), JSON,



authentication basics

Troubleshooting mindset: logs, root cause patterns, safe rollback/remediation

Nice to Have

Experience with Splunk / Dynatrace / Current Relic (or equivalent)

RPA or workflow automation tooling exposure

CI/CD basics (Git, pipelines, release validation scripts)

Grant Thornton INDUS (Full-Time Employee) Benefits:

- Insurance: Group Health, Accidental, and Term Life Insurance for employees (and dependents as applicable).
- Wellness: Employee Assistance Program, Corporate Health Plans, Gym (Bangalore), Wellness Webinars, Health months.
- Work-Life Balance: Hybrid work model, flexible work options for returning mothers.
- Parental Support: Maternity/Paternity leave, daycare facilities, flexible work arrangements.
- Mobility: Secondment opportunities, relocation benefits, internal job postings.
- Retirement: Provident Fund, Gratuity, Leave Encashment, National Pension Scheme.
- Additional Benefits: Women’s security (night transport), home office setup allowance, certification reimbursements, meal cards, appreciation holidays, service awards.
- Learning: Multi-channel In-house learning platform, LinkedIn Learning, certification programs.Role & responsibilities

📌 Automation Engineer Senior Associate (Bengaluru)
🏢 Grant Thornton
📍 Bengaluru