Role & responsibilities

Lead Enquiry Management

- Analyze and classify incoming web enquiries and route them to the appropriate business units, including Express, DGF, Freight, DSC, PEP, and GSC Quotation teams for further action.
- Monitor enquiry allocation accuracy and ensure timely redirection to relevant stakeholders.
- Prepare and share monthly reports on enquiry volumes, distribution trends, and lead sources.

Prospect Research & Data Validation

- Receive customer databases from business partners and conduct online research to gather relevant business information, including trade activity, company profiles, industry details, and business potential.
- Identify potential business continuation and growth opportunities through market and customer research.
- Verify and enrich customer information to improve lead quality and data integrity.

Lead Qualification & Prospect Validation

- Share verified prospect lists with business partners and quotation teams for lead validation and opportunity assessment.
- Identify and report invalid, duplicate, or incomplete customer records to business partners for corrective action.
- Contact customers via phone, email, or digital channels to validate business opportunities and confirm customer requirements.

CRM & Customer Administration

- Create and maintain customer records and sales events in Sales 360.
- Ensure customer information is accurately recorded and updated within CRM systems.




- Maintain data quality standards and compliance with internal processes.

Quote & Account Setup Coordination

- Initiate quotation requests with the relevant Quotation teams based on validated customer requirements.
- Coordinate account setup requests with the Master Data Management (MDM) team.
- Facilitate myDHLi account creation requests and ensure seamless onboarding of new customers.
- Track request status and follow up with internal stakeholders to ensure timely completion.

Preferred candidate profile

Technical / functional

- CRM management (Sales 360 or equivalent platforms)
- Lead management and qualification
- Data research and validation
- Sales support operations
- Reporting and data analysis
- Microsoft Excel and reporting tools

Customer Orientation

- Customer communication and stakeholder management
- Opportunity identification and qualification
- Problem-solving and analytical thinking
- Process coordination and follow-up
- Attention to detail and data accuracy

Education and Qualifications

- Graduate, Bachelors degree
- 2-5 years of experience in sales support, lead management, inside sales, customer service operations, or logistics/commercial operations.
- Experience working with CRM systems and customer databases.
- Exposure to logistics, supply chain, freight forwarding, or transportation industries is preferred.

📌 Associate - SLS (Mumbai)
🏢 Dhl
📍 Mumbai