The Assistant Manager – Warehouse Operations will own end-to-end warehouse performance across third-party partner coordination, order fulfilment, inventory accuracy, and inbound/outbound governance. This role has direct ownership of critical warehousing OKRs.

The incumbent is expected to operate with a process-first, metric-driven, and ownership mindset, ensuring accuracy, speed, and SLA adherence across all warehouse touchpoints.

Core Ownership (Direct Responsibility)

(Hands-on execution + outcome accountability)

1. Order Fulfilment & SLA Adherence
- Own end-to-end coordination with 3PL/warehouse partners to ensure 99.9%+ SLA adherence on order dispatch
- Track daily order release, picking, packing, and dispatch timelines; escalate and resolve bottlenecks proactively
- Drive B2B order dispatch adherence — including cut-off compliance, priority routing, and marketplace/channel SLA commitments
- Build and monitor dashboards for real-time fulfilment health; ensure data accuracy and leadership readiness

- Inward & GRN Operations

- Own Inward TAT and GRN TAT — from ASN receipt to stock availability on WMS
- Ensure vendor shipments are received, counted, and GRN-ed within defined SLAs
- Identify and resolve inward discrepancies (quantity shortages, quality rejections, mismatch) in coordination with vendors and warehouse teams
- Drive process improvements to reduce inward processing time and error rates

- RTO & RTV Operations

- Own RTO (Return to Origin) and RTV (Return to Vendor) putaway accuracy and TAT
- Ensure returned units are received, inspected, graded, and put away within defined timelines
- Drive coordination between logistics partners and the warehouse to close RTO loops without inventory leakage
- Monitor RTV workflows for accurate vendor credit reconciliation and timely stock disposition

- Inventory Management & Cycle Count

- Own monthly inventory variance tracking through systematic cycle counts




- Design and execute cycle count schedules across SKUs; ensure 100% coverage of high-velocity and high-value inventory
- Investigate root causes of shrinkage, variances, and mismatch; drive corrective actions with warehouse partners
- Maintain inventory accuracy benchmarks and publish monthly variance reports to leadership

- Systems & Integrations

- Act as SPOC for warehouse system integrations including:
- WMS such as Unicommerce / EasyEcom / Increff
- OMS such as Shopify / Magento
- Ensure configuration accuracy, escalate system issues, and coordinate with tech for resolution
- Drive WMS hygiene — location mapping, bin accuracy, cycle count workflows, and exception handling

Oversight Responsibility (Review, guide, unblock, and ensure outcomes)
1. Warehouse Partner Governance
- Conduct performance reviews with 3PL partners (weekly/bi-weekly)
- Define improvement plans for underperforming partners; track SLA breach root causes
- Oversee adherence to SOPs for picking, packing, dispatch, and returns
- Monitor labour utilization, slot adherence, and dock scheduling at partner warehouses

- B2B Ops & Trade Fulfilment

- Oversee B2B order processing workflows including bulk dispatch, routing, and invoice generation
- Track marketplace/channel order timelines and ensure no dispatch SLA breach
- Coordinate with sales and distribution teams on order priorities and stock availability

- Finance & Reconciliation

- Oversee 3PL billing verification and invoice reconciliation
- Track credit notes related to inventory shortages, GRN discrepancies, and return disputes
- Ensure quarterly ledger reconciliation with warehouse partners

Key Stakeholder Management
- Internal: Logistics, Customer Support, Finance, Sales & Distribution, Tech/Product
- External: 3PL/Warehouse partners, WMS/OMS vendors, Vendors/Suppliers

Success Metrics

- Order Fulfilment SLA adherence (target: 99.9%+)
- B2B dispatch adherence %
- Inward & GRN TAT vs. defined SLA
- RTO/RTV put away accuracy & TAT
- Monthly inventory variance % (cycle count)
- 3PL SLA breach rate
- Escalation resolution TAT

📌 Assistant Warehouse Operations Manager (Mumbai)
🏢 CANWIN HR services
📍 Mumbai