– Assistant Restaurant Manager (ARM)

Company: Earth Café

Industry: Premium Café / Restaurant

Location: Mumbai

Position: Assistant Restaurant Manager (ARM)

Department: Operations

Reporting To: Restaurant Manager / Operations Manager

Job Purpose The Assistant Restaurant Manager will be responsible for supporting the Restaurant Manager in the day-to-day operation of the restaurant, ensuring smooth service, excellent guest experience, achievement of sales targets, team discipline, SOP compliance, and operational excellence.

The ARM will act as the shift-in-charge when required and will be accountable for the overall performance of the restaurant during the assigned shift.

Key Responsibilities1. Restaurant Operations

- Manage day-to-day restaurant operations and ensure smooth functioning of FOH.
- Take ownership of assigned shifts and ensure operational readiness before opening.
- Ensure adherence to sequence of service and company SOPs.
- Coordinate with kitchen, service, barista, cashier and support teams.
- Monitor table allocation, reservations, guest flow and service standards.
- Ensure opening and closing checklists are completed accurately.
- Identify operational gaps and take immediate corrective action.

1. Sales & Revenue Management

- Achieve daily, weekly and monthly sales targets.
- Monitor AOV, covers, table turnover and sales per cover.
- Drive suggestive selling, upselling and cross-selling.
- Ensure effective promotion of retail products, beverages and high-margin products.
- Monitor outlet performance against targets and communicate gaps to the Restaurant Manager.
- Motivate the team to achieve individual and outlet sales targets.

1. Guest Experience

- Ensure a premium and consistent guest experience.
- Personally monitor guest interactions during the shift.




- Handle guest complaints professionally and ensure timely resolution.
- Conduct regular table visits and obtain guest feedback.
- Drive guest delight and service recovery initiatives.
- Ensure VIP, repeat and special-occasion guests receive appropriate attention.

1. Team Management

- Supervise and allocate staff according to business requirements.
- Conduct daily pre-shift briefings.
- Monitor staff attendance, punctuality and grooming.
- Coach employees on service standards and SOPs.
- Identify training requirements and coordinate with the Training & Development team.
- Conduct on-the-job training and role plays where required.
- Maintain discipline and professional conduct within the team.
- Support recruitment, onboarding and induction of new employees.

1. SOP & Quality Compliance

- Ensure 100% compliance with company SOPs.
- Conduct regular checks on:
- Grooming
- Hygiene
- Table setup
- Service sequence
- Billing procedures
- Product knowledge
- Suggestive selling
- Retail selling
- Guest interaction
- Ensure audit observations are closed within defined timelines.
- Escalate repeated non-compliance to the Restaurant Manager/Operations Head.

1. Cash & Billing Control

- Ensure accurate billing and payment procedures.
- Monitor cash handling and POS transactions.
- Verify voids, discounts, complimentary items and cancellations as per authorization matrix.




- Ensure end-of-shift cash reconciliation is completed.
- Report discrepancies immediately.

1. Inventory & Cost Control

- Monitor wastage, breakage and consumption.
- Coordinate with stores and kitchen for operational requirements.
- Ensure proper handling and storage of restaurant equipment and serviceware.
- Report stock shortages and operational requirements.
- Support food and beverage cost-control initiatives.

1. Hygiene, Safety & Compliance

- Ensure compliance with FSSAI and company hygiene standards.
- Maintain FOH cleanliness and hygiene throughout the shift.
- Ensure proper grooming and personal hygiene of staff.
- Ensure fire, emergency and safety procedures are followed.
- Report accidents, incidents and safety concerns immediately.

1. Reporting & MIS

- Maintain daily operational reports.
- Track sales, covers, AOV and other assigned KPIs.
- Report staff attendance and performance issues.
- Maintain shift handover reports.
- Communicate operational issues and corrective actions to management. Candidate Profile
- Graduate/Diploma in Hotel Management, Hospitality or relevant field preferred.
- 3–5 years of experience in premium restaurants, cafés, hotels or QSR operations.
- Minimum 1–2 years in a supervisory/leadership role preferred.
- Strong knowledge of restaurant operations and service standards.
- Good communication and interpersonal skills.
- Strong sales and guest-handling ability.
- Comfortable working in a quick-paced, premium hospitality environment.
- Good knowledge of POS, billing and basic restaurant MIS.
- Strong leadership, problem-solving and team-management skills.

Pay: Up to ₹35,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Assistant Restaurant Manager (Bandra West)
🏢 EARTH CAFE
📍 Bandra West