Essential Functions/Responsibilities:

- Meet CSAT & service delivery target as per organization YOY target.
- Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Maintain Service Delivery operations for assigned region.
- Dealers/ Distributors/ Customers visits.
- Reviewing team performance on regular basis.
- Regular Product & soft skill training for direct/ASP/DS team.
- Development of service infrastructure for location.
- ISO, ASP review & improvement actions.
- Dealer defectives management as per organization policy.
- Leading, managing & monitoring the performance ASPS team to ensure efficiency
- Monitoring of CRM on regular basis for smooth service operations and pending calls.




- Responsible for claim settlement for all the ASP’s as per timeline.
- Yearly revenue target as per yearly budget.
- Monthly report as per business requirement.
- Service expansion as required, ensure 100% service coverage.
- Regular Quality feedback to support organization to have continuous improvement

Preferred skills:

Candidate should be solid in Team Management, Communication & Presentation

Skills, experience in consumer durable services, customer handling skills and MS

Office.

📌 Assistant Service Manager (Hyderabad)
🏢 MGrow
📍 Hyderabad