Company Description EXL is a global digital operations and analytics company focused on helping organizations use data and technology to drive better business decisions. The company partners closely with clients, tailoring solutions to their unique needs, culture, and technology environments rather than relying on generic, off-the-shelf products.

EXL’s expertise spans transformation, data science, change management, analytics, digital interventions, and operations management, with a strong emphasis on measurable outcomes and competitive advantage at scale. By looking across the entire value chain, EXL designs efficient, sustainable models that improve customer relationships, enhance revenue growth, and accelerate decision-making. More information is available at www.exlservice.com.

Role Description The Assistant Manager role at EXL is a full-time, on-site position based in Kochi.

The Assistant

Manager will oversee day-to-day operations for their assigned team or process area, ensuring that performance targets, quality standards, and compliance requirements are consistently met.

Responsibilities include monitoring workflow, distributing tasks, tracking metrics, and reporting results to leadership, as well as supporting process improvements and implementation of digital and data-driven initiatives. The role involves mentoring and coaching team members, managing schedules, handling escalations, and collaborating with cross-functional stakeholders to resolve issues and optimize service delivery.

The Assistant





Manager will also contribute to client communication as needed, prepare regular business updates, and assist in developing action plans to drive operational efficiency and customer satisfaction.

Qualifications

- Experience in operations management or team leadership within a process-driven or service-focused environment.
- Strong analytical and problem-solving skills, with the ability to interpret data, track KPIs, and support data-driven decision-making.
- Proficiency in MS Office tools (especially Excel and PowerPoint) and comfort working with digital platforms or workflow systems.
- Excellent verbal and written communication skills, including stakeholder management and the ability to handle escalations professionally.
- Demonstrated ability to coach, motivate, and develop team members while fostering an inclusive and collaborative work environment.
- Proven capability to manage multiple priorities, meet deadlines, and maintain attention to detail in a rapid-paced setting.
- Bachelor’s degree in business, commerce, management, or a related field; a master’s degree or relevant professional certifications are an advantage.
- Prior experience in analytics, BPO, shared services, or digital operations is preferred, especially in roles requiring process improvement or transformation initiatives.
- Willingness to work on-site in Kochi and align with EXL’s values of collaboration, integrity, and outcome-focused delivery.

📌 Assistant manager (Voice Process) (Kochi)
🏢 EXL
📍 Kochi