(JD) - JL3 Assistant Manager Operations

Location: Bengaluru, India

Job Summary

Qualifications

- Any Graduate or Degree in Supply Chain or Logistics preferred

Experience

- 7-10 years of warehouse/contract logistics experience.

- Experience in WMS, SAP, Inventory Control, and Team Handling.

- Exposure to B2B, Retail, Consumer or Finished Goods warehousing preferred.

Position Purpose To lead day-to-day warehouse operations including inbound, outbound, inventory, manpower management, customer service support, safety, and continuous improvement activities while ensuring SLA adherence, productivity, quality, and cost optimization.

Key Responsibilities

Warehouse Operations Management

- Supervise daily inbound, outbound, put-away, picking, packing, and dispatch activities.

- Ensure timely execution of customer orders as per agreed SLAs.

- Monitor throughput and productivity targets daily.

- Coordinate with transporters and internal teams for smooth dispatch operations.

- Ensure productive space utilization and warehouse capacity management.

Inventory Management

- Maintain inventory accuracy through cycle counts and periodic stock verification.

- Investigate stock discrepancies and ensure timely closure.

- Monitor inventory ageing, damaged stock, and non-moving inventory.

- Ensure proper system transactions in WMS/SAP.

Team Management

- Lead warehouse supervisors and contract labour.

- Prepare manpower deployment plans and shift rosters.

- Monitor attendance, productivity, and discipline of the workforce.

- Conduct daily toolbox talks and team briefings.

- Support employee training and skill development.

Customer Service SLA Management

- Act as the first point of contact for operational escalations.

- Ensure order fulfilment KPIs are achieved.





- Provide timely updates to customers and stakeholders.

- Support RCA and CAPA preparation for operational deviations.

Safety, Quality Compliance

- Ensure compliance with Maersk HSE standards and warehouse SOPs.

- Conduct safety audits and maintain 5S standards.

- Ensure adherence to customer compliance requirements.

- Report and investigate safety incidents and near misses.

Continuous Improvement

- Identify process improvement opportunities.

- Drive productivity enhancement initiatives.

- Reduce operational waste, rework, and overtime.

- Participate in Kaizen and Lean initiatives.

Key Performance Indicators (KPIs)

- Inventory Accuracy 99.5%

- Order Fulfilment SLA 99%

- Picking Accuracy 99.8%

- On-Time Dispatch 99%

- Productivity Achievemen 100% Plan

- Safety Compliance - Zero LTIs

- Overtime Control- Within approved Budget

- Audit Compliance- 100% Closure

Required Skills

- Warehouse Operations Management

- Inventory Control Reconciliation

- People Management

- Customer Handling

- WMS/SAP Knowledge

- MS Excel Reporting

- Problem Solving RCA

- Lean Continuous Improvement

- Safety Compliance Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Operations Manager,

Industry Type: Courier / Logistics,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills capadispatchemployee trainingcompliance managementinboundcustomer serviceassistant manager operationsaudit complianceb2bcompliancehsecapacity managementauditscustomer handling5scontract labourdeployment

📌 Assistant Manager - Operations (Bengaluru)
🏢 A.P. Moller - Maersk
📍 Bengaluru