- Implementation of cash policy and continuous evaluation to ensure adherence to the policy and compliance with the Authority Matrix at branches in the area assigned.
- Daily cash collection / updating and deposition.
- Preparing daily cash collection report and sending the same to HO.
- Checking and updating agency collection.
- Attending walk-in customers and solving their issue and maintaining 100% customer satisfaction level.
- Coordinating with HO/TCS to solve the customer query within TAT.
- Reporting of location cash and customer service details on a daily basis.
- Cross selling the insurance and other products to walk-in customers.
- Collecting customer feedback about our service and products.
- Also in some locations Credit person is handling the LC responsibility too.
- Branch admin related works to be done with the help of admin manager as per company policy and requirement.
Required Qualifications and Experience
- Capable of interacting with customer and collection agency.
- MBA with 0 - 3 years of relevant experience.
- Has worked with reputed Bank/Financial Institution in Consumer Financing.
- Positive attitude and team player.
📌 Assistant Manager - Operations and Service (Pune)
🏢 Bajaj Finance
📍 Pune
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