– AGM Service & Workshop ManagerCompany Description

Acer Motors is an authorized Maruti Suzuki dealership committed to delivering reliable, customer-focused automotive sales and after-sales service. The dealership focuses on high standards of vehicle servicing, workshop operations, customer satisfaction, and operational excellence.

Position

AGM – Workshop & Bodyshop Manager

Location: Secunderabad, Telangana

Industry: Automobile / 4-Wheeler Dealership

Department: Service / After-Sales

Employment Type: Full-Time | On-Site

Experience: 15+ Years in Automobile Industry

WM – Workshop Manager

Location: Secunderabad, Telangana

Industry: Automobile / 4-Wheeler Dealership

Department: Service / After-Sales

Employment Type: Full-Time | On-Site

Experience: 10+ Years in Automobile Industry

Role Overview The AGM – Service & Workshop Manager will be responsible for managing the complete service and workshop operations, ensuring high productivity, service quality, customer satisfaction, and profitability.

The role requires strong leadership, workshop management expertise, and the ability to drive service business growth while maintaining OEM standards and operational discipline.

Key Responsibilities

- Manage end-to-end service and workshop operations , including service reception, job cards, repairs, quality checks, and vehicle delivery.
- Lead and manage Service Advisors, Technicians, Supervisors, and workshop support staff .
- Monitor workshop capacity, manpower utilization, bay utilization, productivity, and Turnaround Time (TAT) .
- Drive key service KPIs including labour sales, revenue, productivity, efficiency, CSI, repeat customers, and profitability .
- Monitor daily, weekly, and monthly service targets and implement corrective actions wherever required.
- Handle customer escalations and ensure timely resolution of service-related complaints.
- Ensure compliance with Maruti Suzuki/OEM processes, SOPs, quality standards,



safety requirements, and workshop guidelines .
- Coordinate with Parts, Sales, Insurance, Bodyshop, Accounts, and Registration teams for smooth operations.
- Monitor workshop expenses, consumables, tools, equipment, and overall cost control .
- Review MIS, DMS/ERP reports, service performance dashboards, and business data .
- Identify operational gaps and implement process improvements to improve efficiency and customer experience.
- Conduct training, coaching, and performance reviews for service and technical teams.
- Support budgeting, manpower planning, business planning, and service revenue growth .
- Maintain workshop 5S, safety, cleanliness, discipline, and quality standards .

Candidate Profile
- 15+ years of experience in the automobile industry, preferably in a 4-wheeler dealership .
- Previous experience as AGM Service, GM Service, Service Head, Workshop Manager, Works Manager, or Senior Service Manager .
- Strong knowledge of automobile service and workshop operations .
- Proven experience in managing large service teams and achieving productivity, revenue, profitability, CSI, and TAT targets .
- Strong customer-handling and escalation-management skills.
- Good knowledge of DMS/ERP, MIS, MS Excel, and service management systems .
- Strong leadership, communication, analytical, and decision-making abilities.
- Maruti Suzuki dealership experience will be an added advantage.
- Degree/Diploma in Automobile/Mechanical Engineering or relevant management qualification preferred.

Compensation 30–35% hike on existing package , based on experience, current compensation, and suitability for the role.

What We Offer

- Leadership opportunity in a reputed Maruti Suzuki dealership
- Professional growth and career development
- Performance-driven work environment
- Supportive team and established OEM processes
- Opportunity to drive service business growth and operational excellence

Location: Secunderabad | Full time | On-Site

📌 Assistant General Manager- Service & Works Manager-Service (Secunderabad)
🏢 Acer Motors Maruti Suzuki
📍 Secunderabad