JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Assistant Manager – Soft Services is responsible for managing day-to-day soft services operations at the GCC location, ensuring a clean, safe, well-maintained, and employee-friendly workplace. The role supports service quality, vendor performance, compliance, and continuous improvement across all soft services functions.

Key ResponsibilitiesOversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.

Ensure service delivery meets agreed SLAs, quality standards, and workplace experience expectations.

Manage and monitor service providers, conduct regular audits, and drive corrective actions where needed.

Coordinate with internal stakeholders to support office operations and employee comfort.

Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.

Support implementation of soft services processes, SOPs, and site compliance requirements.

Track and report service performance, audits, complaints, and resolution status.





Assist in budget tracking, invoice verification, and vendor coordination.

Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.

Lead or support special events, workplace moves, and office setup activities as required.

Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Supervise and mentor site soft services staff and vendor teams.

Key Skills and CompetenciesStrong knowledge of soft services operations in a corporate office environment

Vendor and contract management

Service quality monitoring and auditing

Strong communication and stakeholder management

Problem-solving and escalation handling

Team coordination and supervision

Working knowledge of workplace health, safety, and hygiene standards

Proficiency in MS Office and reporting tools

QualificationsBachelor’s degree or equivalent

Additional certification in facilities management or hospitality is preferred

Experience5–8 years of experience in soft services / facilities operations

Experience managing corporate office or GCC workplace environments preferred

Experience in vendor management and service excellence is an advantage

Working ConditionsFull-time onsite role

May require extended hours during events, audits, incidents, or critical operational needs

If this resonates with you,



we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading skilled services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Assistant Facility Manager-Soft Services (Mumbai)
🏢 JLL
📍 Mumbai