Job Summary The BM - Sales will be responsible for leading and managing the sales team to achieve sales targets, drive customer satisfaction, and grow market share. This role demands a strategic thinker with strong leadership skills, excellent knowledge of the building materials industry, and a proven track record in sales management. The ideal candidate will focus on developing and maintaining relationships with interior designers, individual customers, trade partners, key accounts, and specialized segments such as healthcare and hospitality, office segment and others.

Key Responsibilities

- Sales Strategy and Execution:

- Develop and implement sales strategies to meet and exceed sales targets.

- Monitor market trends, competitor activities, and customer preferences to adjust strategies accordingly.

- Collaborate with marketing and product teams to align sales efforts with overall business objectives.

- Customer Relationship Management:

- Build and maintain strong relationships with key customers, including Architects, PMCs, Developers, Interior Designers, individual customers, trade partners, and key accounts.

- Foster long-term relationships to enhance customer loyalty and increase lifetime value.

- Identify new business opportunities and develop strategies to penetrate new markets.

- Customer Service Metrics:





- Establish and monitor customer service metrics to ensure high levels of customer satisfaction.

- Implement feedback mechanisms to gather customer insights and improve service delivery.

- Address and resolve customer issues and complaints promptly and effectively.

- Performance Monitoring and Reporting:

- Track and analyze sales performance metrics, including sales targets, customer acquisition, retention rates, and market share.

- Prepare and present regular sales reports to senior management.

- Use data-driven insights to make informed decisions and drive continuous improvement.

- Cross-functional Collaboration:

- Work closely with other departments, such as marketing, product development, and operations, to ensure cohesive and effective sales strategies.

- Coordinate with logistics and supply chain teams to ensure timely delivery and installation of flooring products.

Key Competencies

- Strategic thinker with a customer-focused mindset.

- Robust leadership and team management abilities.

- Excellent problem-solving and decision-making skills.

- Ability to build and maintain strong customer relationships.

- Results-oriented with a track record of achieving sales targets.

Location - Kolkata, Delhi, Mumbai, Bangalore

📌 Area Sales Manager - Flooring wooden/carpet tiles/laminate (Kolkata)
🏢 Glan Management Consultancy
📍 Kolkata