Job Purpose "This position is open with Bajaj Finance Ltd."

An effective communicator with exceptional relationship management skills with the ability to relate to people at all levels of business and management. This role requires working collaboratively in a multi-disciplinary team environment; establishing and maintaining professional networks with subject matter experts. This role requires tracking & maintaining business profitability by ensuring all metrics are in control to achieve the business target.

Duties and ResponsibilitiesPrincipal Accountabilities (Accountabilities associated with the job)

- All system enhancement, design, development, testing, and roll out with the help of various stakeholders i.e. COE, IT, Ops, etc.
- Delivery of volume from service channels - cashier & call center service.
- Delivery of volume from new identified channels like digital, CIBIL watch.
- Daily system/process support to the sales team.
- Daily business MIS preparation and roll out.
- Monthly incentive calculation and roll out.
- Contest calculation and roll out.
- Liaise with HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PMs closure, etc.
- Track and manage on-roll & off-roll headcount and productivity.
- Liaise with Risk team for offer generation, policy changes, etc.
- Classroom training and training over call for any new enhancements or changes in product/processes.
- Allocation of monthly offer base to sales/call center team.
- Conduct various business meetings like ZSM/RSM meet/Contest based trips.
- Manage portfolio metrics: ensuring collection of early delinquent cases and tracking EWS location management.
- Manage various vendors: ensuring timely onboarding, calculation of payout, etc.
- Monthly inputs for SMT reporting and deck preparation.
- Annual inputs for LRS & AOP deck preparation.

Major Challenges (Challenges faced on an ongoing basis in carrying out the job)

- Major system issues and TAT for its resolution.
- Frequent system changes.




- Roll out of new system enhancements/customer communication across various channels.

Decisions (Key decisions taken by job holder at his/her end)

- NA

Interactions (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day-to-day work:

- Connect with various internal departments i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.
- Connect with the HR department for various activities.

External Clients

Roles you need to interact with outside the organization to enable success in your day-to-day work:

- Mapping of market competition and practices.
- Meeting with external vendors along with IT.

Dimensions (Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantifiable numerical amounts)

- Business achievement of Fee/Insurance/Rate as per the target.

Other Dimensions

(Significant volume dimensions associated with the job)

- Total Team Size: 0 to 2
- Number of Direct Reports: 0 to 1
- Number of Indirect Reports: NA
- Number of Outsourced employees: 0 to 2
- Number of locations: 1
- Number of products: 1

Required Qualifications and ExperienceSkills and Knowledge (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

- Qualifications - Graduate/Post Graduate
- Good command in Microsoft Office suite.
- Work Experience - 3 to 5 years of relevant experience
- Result-oriented - Go-getter attitude is a must
- Should have a cooperative work style to engage with peers & colleagues across the company.
- Excellent team management & interpersonal skills.
- Excellent command over communication skills.
- Highly ambitious & self-motivated.

Locations Basic Section

Job Level: GB04

Job Title: Area Manager - Business Loans - Indirect East, Unsecured, Sales

Job Location: Country: India, State: WEST BENGAL, Region: East, City: Kolkata

Location Name: Kolkata - Salt Lake

Tier: Megapolis

📌 Area Manager - Business Loans - Indirect... (India)
🏢 Bajaj FinServ
📍 India