We are seeking a Tech Lead to manage and support critical Investments and Private Banking applications in Production environment. The role will ensure high availability, stability, and performance of production systems while leading a team of support engineers in a regulated banking environment. The candidate will act as a Subject Matter Expert (SME), driving incident resolution, automation, and operational excellence.

Key Responsibilities

1 Incident & Problem Management:

- Lead resolution of P1/P2 incidents with end-to-end ownership
- Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
- Drive MTTR reduction and eliminate repeat incidents
- Manage major incident calls and stakeholder communication

2 Application Stability & Monitoring:
- Ensure 99.9%+ uptime of critical investment applications
- Proactively monitor applications using tools like AppDynamics, Grafana
- Identify and mitigate risks before production impact

3 Technical Leadership:
- Lead and mentor L1/L2 support teams (total team size 5-8 people)
- Define SOPs, runbooks, and support processes
- Improve overall support efficiency and maturity

4 Change & Release Management:
- Review and validate production deployments




- Coordinate with Dev/QA teams for smooth releases
- Ensure zero-impact deployments and rollback readiness

5 Automation & Optimization:
- Drive automation using Shell / PowerShell / Python
- Reduce manual intervention and improve reliability
- Implement SRE practices (alert tuning, self-healing)

6 Stakeholder Management:
- Act as SPOC for business, vendors, and leadership
- Provide clear and timely communication during incidents
- Ensure SLA adherence and governance

Required Skills 1 Technical:
- Strong troubleshooting skills in application support environments
- SQL (Oracle / MS SQL )
- Linux/Unix systems/.Net/Java/IIS/Windows
- Monitoring tools: ELK / Grafana
- APIs, batch processing, integrations

2 Process Knowledge:
- ITIL (Incident, Problem, Change Management)
- DevOps / SRE practices

3 Tools:
- ServiceNow
- CI/CD basics (preferably Azure Dev Ops)
- Cloud exposure (AWS preferred)

Domain Experience (Valuable to Have) Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting Understanding of financial transactions and reconciliation.

📌 Application Support Lead (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai