What are we looking for A System & Application support engineer with production support experience, handling an ecosystem containing Mobile App/Web App with application layer/business logic/data hosted in cloud infra. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service.

Must have skills:

- 3 To 6 years of experience in Level 2 Application (mobile & web) support

- Knowledge on cloud monitoring tools such as AWS CloudWatch, Datadog , ELK

- Debugging log analysis data validation skills to isolate issues

- Knowledge of AWS Services

- Hands on experience in Application monitoring, Incident management, SLAs & Escalations

- Proven experience in using any major ITSM tools (JIRA preferred)

- Hands on experience with good command on Database (SQL & NO SQL ) handling

- Good command in Microsoft Office suite

- Strong analytical and problem-solving skills

- Willing to work in rotational based 24X7 Shifts

Valuable to have skills:

- Automotive Connected Car eco system knowledge

- Experience in Change Management Process





- Connected car feature understanding

- QA Testing of Web or Mobile apps

What will be the roles and responsibilities

- Incident handling, Issue analysis, Investigate & Gather necessary data/insights

- Incident escalation based on workflows
- In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident

- Monitoring Dashboard of cloud applications

- Monitoring and acting based on the auto-alerts generated from system using runbooks

- Report creation and publishing to required stake holders

- Coordinating with multiple stakeholders across different geographies to ensure the ticket closure

- Execute sanity check for the application (iOS, Android) as & when required

- Responsible for maintaining the procedures/run books, workflows, work instructions used by the ops team

- Fulfil any ad-hoc data or report request queries from different functional groups

We are looking only for immediate joiners.

📌 Application Support Engineer (Bengaluru)
🏢 Devon Software Services
📍 Bengaluru