About the Company

Industry focus: Pharmaceutical / Life Sciences

About the Role

Application Manager Application Management Services | Pharma / Life Sciences

Role Overview We are seeking an experienced Application Manager with a strong technical foundation to manage a portfolio of enterprise and Pharma applications. The role combines Application Management Services (AMS), application lifecycle governance, stakeholder coordination, operational service ownership, and awareness of GxP controls applicable to regulated applications. The successful candidate will ensure application stability, compliant change execution, service performance, lifecycle planning, and effective coordination across business, quality, technical, infrastructure, security, and vendor teams.

Ideal profile: A technically grounded application professional who can connect service operations, lifecycle decisions, compliance expectations, and business outcomes.

Responsibilities

- Key Responsibilities
- Application Service Ownership
- Own end-to-end operational management of assigned applications and act as the primary coordination point for service delivery.
- Oversee incidents, service requests, problems, changes, releases, knowledge, and recurring operational activities.
- Monitor service levels, operational health, risks, dependencies, and improvement actions.
- Coordinate major incident response, technical troubleshooting, root-cause analysis, and follow-through on corrective actions.
- - Application Lifecycle Management
- Manage the application lifecycle from onboarding and transition through BAU support, upgrades, roadmap planning, and retirement.
- Maintain application inventory, ownership, support model, lifecycle status, technical dependencies, documentation, and operational readiness.
- Coordinate patching, upgrades, releases, testing, deployment, and post-implementation support with relevant teams.
- Identify technical debt, end-of-life risks, support gaps, and opportunities for modernization or simplification.
- - GxP and Compliance Awareness
- Understand the impact of GxP controls on application support, access, documentation,



testing, change, release, and incident processes.
- Ensure changes to regulated applications follow applicable quality, validation, approval, traceability, and evidence requirements.
- Work with Quality, Compliance, Validation, Security, and Business teams to maintain application control readiness.
- Support audit and inspection requests by ensuring records, approvals, evidence, and operational documentation are complete and retrievable.
- Assist with compliance deviations, remediation actions, and risk tracking when required.
- - Stakeholder and Vendor Management
- Engage application owners, business users, product teams, technical teams, and external vendors to maintain service continuity.
- Lead service reviews and communicate service performance, risks, issues, dependencies, and improvement plans.
- Coordinate vendor deliverables, escalations, support obligations, and technical actions.
- Translate business priorities into clear operational and technical requirements.
- - Continuous Improvement and Governance
- Drive service improvement, automation, knowledge maturity, monitoring enhancements, and reduction of recurring issues.
- Maintain governance artefacts, operational procedures, support documentation, and management reporting.
- Ensure risks, actions, decisions, and exceptions are documented and tracked to closure.

- Qualifications

- Preferred Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.

Required Skills

- Required Experience and Skills
- Area Requirement
- Experience 8+ years of overall IT experience, with substantial experience in application support, application management, or AMS delivery.




- Technical background Good understanding of application architecture, interfaces, APIs, databases, middleware, hosting, cloud/SaaS services, security, and production support practices.
- AMS capability Robust working knowledge of incident, problem, change, release, service request, knowledge, SLA/KPI, and continuous improvement processes.
- Lifecycle management Experience managing application onboarding, transition, maintenance, upgrades, releases, risk, technical debt, roadmap, and retirement activities.
- Pharma / GxP awareness Awareness of GxP controls and the importance of validated processes, controlled changes, traceability, evidence, access governance, data integrity, and audit readiness for regulated applications.
- Stakeholder management Ability to work confidently with business, quality, compliance, security, infrastructure, development, support, and vendor stakeholders.
- Communication Strong written and verbal communication, governance, prioritization, analytical, and problem-solving skills.

Preferred Skills

- Experience supporting Pharmaceutical, Life Sciences, Healthcare, or another regulated industry.
- Experience managing enterprise application portfolios and globally distributed support teams.
- Working knowledge of IT service management tools and application monitoring/reporting practices.
- Relevant certification or training in ITIL, service management, project management, GxP, validation, or quality systems is advantageous.
- Key Competencies
- Technical acumen
- Service ownership
- GxP awareness
- Lifecycle governance
- Vendor management
- Risk management
- Customer focus
- Clear communication

- Pay range and compensation package

Not specified.

Equal Opportunity Statement

Not specified.

Additional Role Details

- Role Details Role: Application Manager
- Experience: 8+ years
- Locations: Hyderabad and Delhi NCR
- Number of requirements: 3
- Industry focus: Pharmaceutical / Life Sciences
- Employment type: Full-time
- Screening emphasis: Prioritize candidates who combine technical application support

📌 Application Manager-AMS & GxP Applications (India)
🏢 CosMicIT
📍 India