Your Role and Responsibilities:

1. Technical Architecture & Solution Design
- Own the overall technical architecture and deliverables for the Microsoft Dynamics 365 CRM technical team.
- Work closely with business and functional teams to understand requirements and translate functional expectations into scalable technical solutions.
- Conceptualize, design, and validate end-to-end technical solutions aligned with business and enterprise architecture standards.
- Produce technical solution documentation, architecture diagrams, technical specifications, integration designs, and implementation guidelines.
- Identify technical dependencies, risks, constraints, and appropriate design patterns.
- Independently estimate technical effort and lead/validate estimates provided by the development team.

- Dynamics 365 & Dataverse

- Design, customize, configure, and develop solutions using Dynamics 365 CRM Online and Microsoft Dataverse.
- Strong experience across Dynamics 365 capabilities such as Customer Service, Sales, Marketing, and related CRM components.
- Design and implement plugins, custom APIs, workflows, business rules, business process flows, customizations, and other Dataverse extensions.
- Work with the Dataverse SDK, Web API, QueryExpression, FetchXML, and other platform APIs.
- Define appropriate Dataverse data models, relationships, business logic, and solution architecture.

- Power Platform Architecture

- Design solutions using Power Apps, Model-driven Apps, Canvas Apps, Power Pages, Power Automate, and PCF.
- Determine when to use out-of-the-box Power Platform capabilities versus custom development.
- Ensure Power Platform solutions follow appropriate security, performance, ALM, and maintainability practices.

- Integration & Azure Architecture

- Design and implement integrations between Dynamics 365/Dataverse and external systems using REST APIs, Web Services, Azure Functions, Logic Apps, Service Bus, queues, topics, and other integration patterns.
- Experience designing real-time and near-real-time integrations, including multiple integrations implemented with Dynamics 365.
- Design scalable, resilient, asynchronous, and event-driven integration solutions.
- Implement and govern Azure-aware Dynamics 365 plugins and integration components.
- Strong hands-on experience with Azure Functions, WebJobs, Azure Service Bus, Queues/Topics, Storage/Blob Storage, Key Vault, and related Azure services.
- Apply appropriate patterns for retries, fault handling, dead-letter processing, idempotency, batching, and error handling.

- Security, Performance & Scalability

- Design Dynamics 365/Dataverse security using security roles, business units, teams, field-level security, record-level access, and appropriate access-control mechanisms.
- Ensure solutions comply with enterprise security, authentication, authorization, and data-protection requirements.
- Design solutions for scalability, performance, availability, and reliability.
- Account for Dataverse API limits, service protection limits, throttling, asynchronous processing, batching, concurrency, and retry mechanisms.
- Identify and address performance bottlenecks across Dynamics 365, Dataverse, integrations, and Azure components.

- Hands-on Development & Technical Leadership

- Provide hands-on technical leadership using C#, .NET Framework/.NET, JavaScript/TypeScript,



REST, JSON/XML, and related technologies.
- Develop and troubleshoot Dynamics 365 plugins, custom APIs, integrations, Azure Functions, and other custom components when required.
- Lead the technical team, assign tasks, manage the technical work plan, remove technical impediments, and support developers in resolving complex issues.
- Conduct code reviews, design reviews, technical validations, and implementation reviews.
- Establish and enforce development standards, coding guidelines, design patterns, and engineering best practices.

- Data, Migration & Analytics

- Design and support data migration and integration solutions involving Dynamics 365/Dataverse and external data sources.
- Work with SQL, SSIS, Azure Data Factory (ADF), Azure Synapse, and related data technologies.
- Design data processing and transformation solutions that support large-volume and scalable workloads.
- Work with Power BI and other analytics capabilities for reporting and business insights.

- ALM, DevOps, Testing & Quality

- Establish and govern Dynamics 365/Power Platform Application Lifecycle Management (ALM) practices.
- Work with Git, Azure DevOps, GitHub, CI/CD pipelines, managed/unmanaged solutions, environment variables, and connection references.
- Define appropriate branching, build, release, deployment, and setting-management strategies.
- Ensure solutions follow best practices for maintainability, security, performance, deployment, monitoring, and error handling.
- Promote automated unit, integration, and system testing, including appropriate mocking and Dynamics 365/Dataverse testing frameworks.
- Ensure technical solutions do not introduce code-quality, security, or maintainability issues.

- Monitoring, Production Support & Risk Management

- Lead troubleshooting and resolution of complex production issues across Dynamics 365, Dataverse, Power Platform, Azure, and integrations.
- Design appropriate monitoring, logging, alerting, diagnostics, and observability using tools such as Application Insights.
- Analyse production incidents, identify root causes, and implement sustainable corrective actions.
- Proactively identify technical risks, integration failures, performance issues, security concerns, and operational gaps.
- Support incident management, problem management, and continuous reliability improvements.

- Delivery, Estimation & Stakeholder Management

- Be accountable for the technical delivery of assigned Dynamics 365 initiatives.
- Work with business, functional, architecture, QA, DevOps, and external stakeholders to ensure successful delivery.
- Independently estimate technical work and review/validate estimates from the technical team.
- Track technical dependencies, risks, issues, and delivery milestones.
- Communicate technical decisions, constraints, risks, and recommendations clearly to both technical and non-technical stakeholders.

- Agile, Governance & Continuous Improvement





- Participate in and provide technical leadership across Scrum ceremonies, including sprint planning, estimation, daily stand-ups, sprint demos, and retrospectives.
- Establish technical governance and ensure adherence to enterprise architecture and Dynamics 365 best practices.
- Continuously evaluate new Microsoft Dynamics 365, Dataverse, Power Platform, Azure, and related technologies.
- Identify opportunities to improve solution architecture, development practices, automation, performance, reliability, and operational efficiency.
- Mentor and coach developers and promote knowledge sharing across the technical team.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

- - Microsoft Dynamics 365 / Dataverse: Customer Service, Sales, Marketing, CRM customization and configuration, plugins, Custom APIs, workflows, business rules, solutions, security roles, Business Process Flows, SDK, Web API, QueryExpression, FetchXML.
- Power Platform: Model-driven Apps, Canvas Apps, Power Automate, Power Pages, PCF.
- Development: C#, .NET Framework/.NET, JavaScript/TypeScript, REST APIs, JSON, XML.
- Azure: Azure Functions, WebJobs, Service Bus, Queues, Topics, Logic Apps, Storage/Blob Storage, Cosmos DB, Key Vault, Application Insights.
- Integration: Real-time/near-real-time integrations, synchronous/asynchronous processing, event-driven architecture, APIs, messaging, retries, fault handling, batching, throttling, and scalability.
- Data & Analytics: SQL, SSIS, Azure Data Factory, Azure Synapse, Power BI.
- DevOps & ALM: Git, Azure DevOps, GitHub, CI/CD, Dynamics 365 solutions, environment variables, connection references.
- Testing: Unit testing, integration testing, mocking frameworks, and Dynamics 365/Dataverse testing frameworks.

- Strong hands-on experience with Dynamics 365 CRM Online and Dataverse.
- Proven experience designing and delivering complex Dynamics 365 solutions and integrations.
- Strong understanding of solution architecture, integration architecture, Azure services, security, scalability, performance, and ALM.
- Experience leading technical teams and providing technical direction, mentoring, code reviews, and design governance.
- Ability to translate business and functional requirements into robust technical solutions.
- Strong analytical, troubleshooting, estimation, and problem-solving skills.
- Excellent communication and stakeholder-management skills.
- Ability to work independently as well as collaboratively within cross-functional Agile teams.
- Strong focus on quality, maintainability, security, performance, and continuous improvement.
- Experience working in Scrum/Agile delivery environments.

Preferred Technical and Qualified Experience:

- Power BI Expertise: Experience with Power BI, including data visualization and business intelligence capabilities, to deliver insights and analytics solutions.
- Azure Proficiency: Experience with Azure, including cloud-based infrastructure, security, and scalability, to support Microsoft Business Applications.
- Machine Learning Knowledge: Experience with Machine Learning, including predictive analytics and artificial intelligence capabilities, to enhance Microsoft Business Applications solutions.

*Years of Experience:*10 - 15

📌 Application Architect-Microsoft Business Applications (Bengaluru)
🏢 IBM
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