Role & responsibilities

Role Responsibilities

- Deploy and configure Now Assist capabilities including Generative AI, AI

Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.
- Translate AI Transformation Architect blueprints into working configurations,

integrations, and workflows following ServiceNow best practices.
- Rapidly prototype and iterate on AI use cases in alignment with customerdefined success metrics.
- Drive measurable AI adoption outcomes including active user rates, workflow

automation coverage, and time-to-value for Now Assist features.
- Partner with AI Transformation Architects to execute customer-specific AI

adoption roadmaps, sprint plans, and go-live checklists.
- Facilitate customer workshops, enablement sessions, and hands-on training to

build AI literacy and sustained usage.
- Surface and escalate adoption blockers technical, organizational, or





behavioral and recommend targeted interventions.
- Serve as the on-the-ground technical expert for AI-related questions, issues,

and guidance across the customer lifecycle.
- Act as SME alongside AI Transformation Architects in customer steering

meetings, executive briefings, and QBRs.
- Identify, debug, and advise on configuration conflicts, data gaps, or architecture

issues that block AI activation.
- Document customer configurations, AI use case outcomes, and lessons learned

to contribute to AI Adoption Team knowledge base and repeatability.
- Experience in leveraging or critically thinking about how to integrate AI into

work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

📌 AI Implementation Specialist (Bengaluru)
🏢 Pyramid IT Consulting
📍 Bengaluru