Elevatoz is a Bangalore-based B2B SaaS loyalty and traceability company that designs and manages high-impact engagement and visibility across channel partners, influencers, and customers. Our approach combines behavioral science, data intelligence, and scalable technology to deliver measurable outcomes—from audience expansion and activation to sustained engagement and performance improvement. Our platform enables rapid program deployment, real-time tracking, product authentication, and actionable insights, helping organizations drive transparency, trust, and growth across complex distribution ecosystems.

We partner with leading brands such as Panasonic, Ebco, Kaveri Seed, Deepak Fertilizers, YKK, and Rijk Zwaan, bringing cross-industry expertise to build innovative, results-driven programs that strengthen stakeholder visibility, product movement, relationships and deliver consistent business impact.

: AgriTech Customer Success Executive

Location: Bengaluru

Experience: 2–4 years

Function: Customer Success & Account Management

Industry: AgriTech / Digital Agriculture

About the Role

We are looking for an AgriTech Customer Success & Account Executive to build and nurture long-term relationships with our customers and ensure they derive sustained value from our technology and solutions.

The role will own the customer journey across program launch, implementation, adoption, engagement, ongoing relationship management, retention and account growth.

This is a highly collaborative role that sits at the intersection of AgriTech, technology, customers and business. You will work closely with customer stakeholders as well as our product, technology, operations and commercial teams to ensure successful delivery and continuously identify opportunities to create greater value for our customers.

The ideal candidate will bring a strong understanding of the agriculture and AgriTech ecosystem, combined with the ability to understand technology, manage stakeholders and translate customer needs into actionable outcomes.

Key Responsibilities

Customer Success & Relationship Management

- Own relationships with a portfolio of strategic AgriTech customers and become a trusted partner to key stakeholders.
- Develop a deep understanding of each customer's business, operating environment, priorities and objectives.
- Establish strong relationships across business, operations, technology and field teams within customer organizations.
- Proactively engage customers to understand evolving needs, challenges and opportunities.
- Develop and execute customer success plans aligned to customer objectives and measurable outcomes.

Program Launch & Adoption

- Lead customer onboarding and support the successful launch of current AgriTech programs.
- Develop implementation and engagement plans in collaboration with internal and customer teams.
- Coordinate across product, technology, operations and other internal teams to ensure smooth program execution.
- Drive adoption and engagement following implementation, ensuring that technology becomes embedded into customer workflows.
- Support customer training, product demonstrations and capability-building initiatives where required.




- Monitor program performance and proactively address adoption or engagement gaps.

Customer Engagement & Value Creation

- Regularly review customer performance, usage and engagement to understand account health.
- Conduct structured customer reviews and communicate program progress, outcomes and opportunities.
- Use data and customer insights to identify areas where our solutions can deliver additional value.
- Understand customer feedback and translate it into actionable recommendations for internal teams.
- Work closely with customers to identify new use cases and opportunities to deepen the relationship.

Issue Resolution & Stakeholder Management

- Act as a key point of contact for customer queries and operational challenges.
- Understand the underlying business or technical context of customer issues and coordinate with relevant internal teams for resolution.
- Ensure timely follow-up and closure of customer issues.
- Identify recurring challenges and work with internal teams to improve the overall customer experience.

Retention & Account Growth

- Take ownership of customer health, engagement and retention across assigned accounts.
- Identify potential risks to customer satisfaction or renewal and proactively develop mitigation plans.
- Build robust relationships that support long-term customer retention.
- Identify opportunities for account expansion, new use cases, additional programs and cross-sell/up-sell in partnership with the commercial team.
- Contribute to account planning and revenue growth initiatives.

AgriTech & Industry Engagement

- Build a deep understanding of our products, technology and the agricultural problems they address.
- Stay current with developments across digital agriculture, , traceability, Counterfeiting, Demand Generation, sustainability, agricultural analytics, and agricultural supply chains.
- Bring industry knowledge and customer insights into conversations around product development and business strategy.
- ·Help customers understand how emerging technologies and data-driven approaches can improve their agricultural operations and business outcomes.

Voice of the Customer

- Represent the customer's perspective internally and ensure customer needs are clearly understood.
- Partner with product and technology teams to communicate structured customer feedback and requirements.
- Identify common customer challenges, emerging needs and potential product opportunities.
- Contribute to improving products, processes and customer engagement based on real-world customer experience.

What We're Looking For:

- 2–4 years of relevant experience in Customer Success, Account Management, Client Success, Program Management, Implementation or a similar customer-facing role.
- Prior experience in AgriTech, Digital Agriculture,



Agribusiness Technology or a related agriculture-focused technology environment.
- Strong understanding of the agriculture ecosystem and the ability to engage credibly with customers in the sector.
- Experience working with technology-led products or platforms.
- Strong stakeholder-management and communication skills.
- Ability to understand customer requirements, structure problems and drive them through to resolution.
- Strong project and program management skills with an ability to manage multiple customer initiatives simultaneously.
- Commercial orientation and an understanding of customer retention and account growth.
- Comfortable working with data, dashboards and customer performance metrics.

Technical & Domain Understanding

We are not looking for a software developer, but the candidate should be technically comfortable and curious.

You should be able to understand and discuss technology applications in areas such as:

· Digital agriculture and farm management

· Agricultural data and analytics

· Traceability and supply-chain visibility

· GIS, satellite and remote-sensing applications

· Field data collection and mobile applications

· Sustainability and ESG data

· Agricultural productivity and operational analytics

· Digital workflows and field-force enablement

. Data integration and technology platforms The ability to understand how technology translates into practical agricultural and business outcomes will be important for success in this role.

Education:

- A bachelor's degree in Agriculture, Agribusiness, Agricultural Engineering, Engineering, Technology, Business or a related discipline.
- Postgraduate qualifications in AgriBusiness, AgriTech, Management, Technology or related fields would be an advantage.

What Will Make You Successful:

· · Customer-first mindset: You genuinely enjoy understanding customers and helping them succeed.

· AgriTech fluency: You understand the industry, its terminology and the realities of implementing technology in agriculture.

·· Technology orientation: You are comfortable learning complex products and explaining them clearly to customers.

· Ownership: You take responsibility for outcomes rather than simply coordinating activities.

· Problem solving: You can navigate ambiguity and bring the right people together to solve customer problems.

· Commercial mindset: You understand that strong customer outcomes create opportunities for long-term growth.

· Data orientation: You use customer and program data to identify trends, opportunities and risks.

·Strong communication: You can engage effectively with senior stakeholders as well as operational and field teams.

What You Will Own The role will have clear ownership across:

Customer Relationship → Program Launch → Adoption → Value Realisation → Customer Health → Retention → Account Growth

You will have the opportunity to work closely with customers, technology teams and business leadership and play a meaningful role in shaping how we build and scale our customer success function.

If you are passionate about agriculture, excited by technology and enjoy working closely with customers to create measurable business impact, we would love to hear from you.

📌 AgriTech Customer Success Executive (Bengaluru)
🏢 Elevatoz Loyalty
📍 Bengaluru