(JD)

Key Responsibilities

1. End-to-End Operations Support & Troubleshooting

o Manage and troubleshoot day-to-day business operations across the complete order lifecycle, including: ▪ Purchase Order (PO) generation

▪ DDE processing

▪ Goods Receipt Note (GRN)

▪ Stock updates in the Dealer Portal

▪ Sales Order processing

▪ Customer Care (CC) operations

▪ Warehouse (WH) operations

▪ Dispatch execution

▪ E-Invoicing

1. Cross-Functional Coordination

o Work closely with Warehouse Operations and Customer Care teams to ensure seamless daily operations. o Ensure adherence to defined processes and system policies.

o Identify operational gaps and recommend process improvements to enhance efficiency and customer experience.

1. SAP & Infinity Development Coordination

o Coordinate with the SAP and Infinity development teams for system enhancements and new feature implementations. o Define project scope and business requirements.

o Finalize business logic in consultation with stakeholders.

o Manage implementation, testing, and user acceptance.

o Ensure smooth deployment and stable transition into the production workplace.

1. SAP Master Data Management (Domestic & Export Business)

o Manage master data for Fabric, Rugs, and Bedding businesses. o Maintain Customer Master, including pricing and discount structures.

o Create and maintain Material Master records.

o Maintain Domestic and Export Price Masters.

1. Sansaar Website Management

o Manage product listings and content updates for the Sansaar website, including Fabric and Store categories.

o Ensure product information is accurate,



complete, and up to date.

1. Product Content Coordination

o Coordinate with external vendors for fabric flat-shot photography required for the website and dealer portals. o Ensure timely availability of high-quality product images.
1. Courier Partner Management

o Coordinate with courier service partners to ensure smooth logistics operations and uninterrupted invoice generation. o Resolve operational issues related to shipping and dispatch.
1. Payment Gateway Management

o Coordinate with payment gateway partners to ensure seamless online payment processing. o Troubleshoot payment-related issues and ensure timely resolution.
1. Sansaar Portal & Mobile Application Administration

o Maintain and manage master data across the Sansaar Dealer Portal and Mobile App, including: ▪ Material Master

▪ Customer Mapping

▪ Price Lists

▪ Courier Configuration

▪ Courier Rate Master

▪ Sales Representative Mapping

▪ Collection Masters

1. Dealer Portal Management & Customization

o Administer and customize the Dealer Portal based on business and customer-specific requirements for both Domestic and Export markets. o Ensure system functionality aligns with evolving business needs.
1. Sansaar Export Operations Support

o Manage and maintain export-specific master data, including: ▪ Customer Item Mapping

▪ HSN Code Verification

▪ Export Pricing

▪ Customer-Specific Price Lists o Support smooth execution of export order processing and related system activities.

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: In person

📌 AGM Operations (Mumbai)
🏢 WHITE FORCE OUTSOURCING SERVICES PRIVATE
📍 Mumbai