Job Details Job Title: OCM Transition – Mumbai/Kolkata/Hyderabad

Job Location: Mumbai/Kolkata/Hyderabad

Work Model: Work from Office

Candidate Expectations Candidate should have 10+ years of experience in Organizational Change Management Transition

Candidate Location -Anywhere in India

Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Education and Certification Qualification: Minimum 15 years of regular, full time education (10 + 2 + 3)

Detailed Roles and Responsibilities: Transition experience with 10 years & above

Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes.

Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines Drives the technology implementation & end to end transition solution

Tracks and monitor onboarding of required resources and their related KT/ training

Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders





Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality)

Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met

Ensures completion of transition tollgate documents and related artefacts with support from Delivery

Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance

Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase

Overall responsible for the seamless transition of the program

Other Remarks Flexible working in any shifts.

Documents Mandatory- Personal, Academic and professional

Key Skills Transition Management, Organizational Change Management, OCM, Change Management, Transition Planning

📌 AGM/AVP – OCM Transition – Mumbai/Kolkata/Hyderabad - GO/JC/4724/2026
🏢 Golden Opportunities
📍 Hyderabad