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Experience: 8+ yrs

Location: New Delhi

Job Type: Full-time

We are looking for an experienced Senior Operations & Technology Leader to lead and scale complex technology and IT service operations within a large, fast-paced organisation. The role combines operational leadership, technology management, strategic transformation, P&L; ownership, team leadership, automation, AI adoption, and data-driven performance management .

The ideal candidate will have a proven track record of leading large technology organisations through periods of growth and transformation while maintaining high standards of service quality, operational efficiency, and customer impact.

Requirements Key Responsibilities

- Lead and scale large, complex technology and IT service operations across on-site and offshore teams
- Develop and execute operational strategies aligned with organisational growth and transformation objectives
- Lead technology organisations of 250+ employees, including managers, technical teams, and support functions
- Manage 24x7 IT service delivery, ensuring reliability, service quality, operational continuity, and customer satisfaction
- Own and manage P&L;, budgets, resource allocation, operational costs, and financial performance
- Drive organisational transformation, process optimisation, and operational excellence initiatives
- Identify opportunities to improve quality, productivity, speed to impact, and cost efficiency using operational and business data
- Establish and monitor meaningful operational metrics and dashboards to measure team performance, service quality, delivery effectiveness, and business value
- Leverage automation, AI, and emerging technologies to improve scalability, productivity, service delivery, and operational outcomes
- Analyse operational and business data to identify trends, risks, bottlenecks, and opportunities for improvement
- Ensure technology teams follow robust ITSM, SDLC, engineering, and product management practices




- Partner with technology, engineering, product, business, and executive stakeholders on strategic initiatives
- Clearly communicate the work delivered by technology teams, the value generated, key challenges, and improvement opportunities using measurable data
- Build high-performing leadership teams and establish strong accountability, governance, and performance-management practices
- Drive continuous improvement across processes, technology platforms, service delivery, and organisational capabilities
- Represent technology and operations at executive-level forums and contribute to strategic business decisions

What Makes You a Great Fit
- 8+ years of experience managing large-scale technology, IT services, operations, or technology consulting organisations
- Proven experience leading large, complex organisations through growth, transformation, and operational change
- Experience managing on-site and offshore teams delivering IT services in a 24x7 environment
- Demonstrated experience leading organisations of 250+ employees
- Strong experience with P&L; ownership, budgeting, resource planning, and commercial management
- Strong understanding of ITSM, SDLC, technology operations, and product management best practices
- Proven experience implementing automation and AI to improve scale, productivity, quality, and operational outcomes
- Strong data-driven mindset with the ability to analyse metrics, identify trends, and translate insights into business improvements
- Ability to define and communicate meaningful operational and business metrics that demonstrate team performance and value
- Software engineering, technology consulting, or technical leadership background is preferred
- Strong executive-level communication, stakeholder management, and presentation skills
- Strategic thinker with strong business acumen and the ability to connect technology operations with organisational objectives
- Strong leadership presence with the ability to influence senior stakeholders and lead large, diverse teams
- Highly analytical, commercially minded, and focused on measurable operational outcomes

📌 Account Delivery Head (New Delhi)
🏢 Weekday AI (YC W21)
📍 New Delhi