We are looking for a Central Helpdesk Support skilled to assist internal and external customers within SLA framework. The role involves handling support requests, providing L1 troubleshooting, maintaining various records, and ensuring smooth day-to-day operations.

KEY RESPONSIBILITIES

- Act as the first point of contact for the project.

- Manage helpdesk tickets, emails, and user requests.

- Provide basic troubleshooting on hardware, software, and other edtech tools.

- Maintain inventory records .

- Maintain documentation, FAQs, and user guides.

- Escalate complex issues to technical staff or field engineers.

- Support workshops, demonstrations, and training sessions.

REQUIREMENTS

Education

- Graduate or Diploma holder in Electrical Engineering, Mechatronics, Electronics, or related technical disciplines.

- B.Ed. / Academic background will be given preference.

Experience

- 1 to 3 years of experience in helpdesk support, technical support, or similar roles.

- Experience with helpdesk systems or technical support environments is an advantage.

Language Skills

- Proficiency in English, Hindi, and Odia.

📌 Central Helpdesk Support (Bhubaneswar)
🏢 Mafatlal Industries
📍 Bhubaneswar