Role & responsibilities

- Manage overall branch operations, business growth, profitability, and portfolio quality in line with organizational targets.
- Drive achievement of branch targets for loan disbursement, collections, customer acquisition, and revenue generation.
- Develop and maintain solid relationships with customers.
- Ensure proper sourcing, verification, documentation, appraisal, and processing of loan applications as per company policies.
- Ensure compliance with internal policies, RBI guidelines, KYC/AML requirements, audit standards, and regulatory procedures.
- Review daily/monthly branch MIS, productivity, disbursement, collection, and operational performance and take appropriate action.
- Conduct regular field visits and market analysis to understand customer needs, competition, and business potential.
- Handle customer grievances and ensure high standards of customer service and retention.
- Conduct regular team meetings, performance reviews, training, and coaching to improve employee productivity.
- Ensure timely resolution of audit observations and adherence to process and risk-control measures.

Preferred candidate profile

Any graduate with minimum 5+ years experience in NBFC/Insurance/Banking sector

📌 Branch Manager (Chalakudy)
🏢 SUPRA PACIFIC FINANCIAL SERVICES
📍 Chalakudy