Job Requirement:

- 12+ years in BPO operations, Fice Accounting services (Automotive domain added advantage)
- 5+ years in senior leadership or director-level roles, leading large-scale global operations of 700+ FTEs.
- Robust experience in multi-tower delivery, goverce, contract negotiations, and operational excellence.
- Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization ( SAP).
- Strong commercial acumen with a proven track record in managing RFPs, RFQs, budgets, revenue, and profitability.
- Available to work in UK hours.

Job Responsibilities:

- Leads global, multi-tower operations for 1000+ FTEs, driving strategic execution, performance stability, and resource optimization across delivery locations.
- Spearheads digital transformation initiativesincluding automation, AI, analytics, and ERP modernizationto improve efficiency, accuracy, and scalability.
- Manages end-to-end ficial goverce, ensuring commercial discipline, profitability,



and strong executive-level client partnerships while supporting business growth.
- Builds organizational capability by developing leaders, strengthening succession pipelines, and fostering a high-performance culture focused on accountability and innovation.
- Ensures smooth functioning by overseeing operations teams.
- Participates in organizational initiatives and discussions for growth and development.
- Ensures optimal staffing and spearheads recruitment and training strategies.
- Works closely with the leadership to develop and implement strategy to achieve departmental objectives and targets.
- Oversees ficial functions for the team and drives ficial efficiency for the team.
- Supports business development by participating in business development initiatives and discussions with internal stakeholders and clients.
- Represents team in leadership and client meetings.

📌 Director, Accounting Services (Kochi)
🏢 Conduent
📍 Kochi