International Voice Process Premium Customer Support

Location: Manyata / Whitefield, Bangalore
Shift: Night Shift (US/UK Process)
CTC: 3.5 5.5 LPA + Incentives

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Job Description

We are hiring Customer Support Executives for a Premium International Voice Process. This is an excellent opportunity for candidates with strong communication skills who are passionate about delivering exceptional customer service.

Roles & Responsibilities

- Handle inbound customer interactions professionally.
- Verify customer information and resolve queries on the first contact.
- Escalate complex issues to the appropriate teams when required.
- Maintain accurate customer records in CRM systems.
- Meet quality, productivity, CSAT, and AHT targets.

Eligibility

- Freshers and experienced candidates can apply.
- Excellent English communication skills.
- Willing to work in US/UK night shifts.
- Basic computer knowledge is required.

Key Skills

International Voice Process, Customer Support, Customer Service,



Inbound Voice, US Process, UK Process, CRM, CSAT, AHT, First Call Resolution, Escalation Management, BPO, Bengaluru

Benefits

- CTC: 3.5 5.5 LPA + Performance Incentives
- Night Shift Allowance
- Cab Facility (as per company policy)
- 5-Day Working Week
- Growth opportunities Opportunities

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