JOB DESCRIPTIONPosition: Spa Therapist

Department: Spa / Wellness

Reports To: Spa Manager

Location: Madhubhan Resort & Spa, Anand

Job Purpose:

To provide professional, safe and high-quality spa and wellness treatments to guests while ensuring a relaxing and comfortable experience, maintaining the highest standards of hygiene, grooming, guest privacy and service excellence.

Key ResponsibilitiesSpa Treatments & Guest Service

- Perform skilled spa treatments including body massages, body therapies, scrubs and other treatments as per the Spa treatment menu and established SOPs.
- Welcome guests warmly and understand their treatment requirements and preferences.
- Conduct appropriate pre-treatment consultation and identify any health conditions, allergies, injuries or contraindications before commencing treatment.
- Explain treatment procedures to guests and ensure their comfort throughout the treatment.
- Provide treatments according to prescribed duration, sequence and quality standards.
- Recommend suitable treatments and wellness services based on guest requirements without making medical claims.
- Ensure guest satisfaction and respond professionally to guest queries, requests or concerns.

Treatment Room & Hygiene

- Prepare treatment rooms before each appointment and ensure all required products, linen and equipment are available.
- Maintain high standards of cleanliness, hygiene and sanitation in treatment rooms and spa areas.
- Ensure proper changing of linen, towels and other materials after every treatment.




- Clean and sanitize treatment equipment and work areas as per prescribed hygiene standards.
- Follow proper personal hygiene, hand hygiene and grooming standards at all times.
- Ensure oils, creams and other treatment products are properly stored and used as per established procedures.

Safety & Professional Conduct

- Maintain appropriate professional boundaries, guest privacy and dignity during all treatments.
- Follow proper draping techniques and established Spa protocols during treatments.
- Immediately report any guest discomfort, adverse reaction, injury or unusual incident to the Spa Manager/Supervisor.
- Do not perform treatments where contraindications exist or where treatment may pose a risk to the guest.
- Maintain strict confidentiality regarding guest information and treatment details.
- Follow all Resort policies relating to safety, hygiene, security and professional conduct.

Spa Operations

- Maintain accurate records of treatments performed and guest preferences wherever required.
- Coordinate with Spa Reception regarding appointments, treatment schedules and guest requirements.
- Ensure timely readiness for all scheduled appointments.
- Monitor treatment products and supplies and inform the supervisor regarding replenishment requirements.




- Ensure economical and appropriate usage of spa products, linen and other consumables.
- Assist in maintaining inventory of treatment products and operating supplies.
- Support Spa promotions, packages and treatment upselling wherever appropriate.
- Participate in departmental briefings, training programs and skill-development activities.
- Key CompetenciesGood knowledge of massage and spa therapy techniques
- Understanding of basic anatomy and physiology
- Knowledge of treatment contraindications and hygiene practices
- Excellent guest-handling and interpersonal skills
- Professional grooming and personal hygiene
- Courteous and service-oriented attitude
- Ability to maintain guest privacy and professional boundaries
- Physical stamina required to perform treatments
- Ability to work effectively as part of a team
- Willingness to work in rotational shifts, weekends and holidays

Key Performance Indicators (KPIs)

- Guest satisfaction and feedback
- Quality and consistency of treatments
- Adherence to treatment SOPs and prescribed treatment duration
- Hygiene and treatment-room standards
- Guest safety and professional conduct
- Treatment/product upselling
- Product consumption and wastage control
- Punctuality and appointment readiness
- Grooming, attendance and discipline
- Teamwork and coordination

The incumbent shall also perform any other duties and responsibilities assigned by the Spa Manager/Management from time to time in the interest of smooth Spa and Resort operations.

📌 Spa Therapist (Nadiad)
🏢 Madhubhan Resort & Spa (Div. Of Emtici Engineering
📍 Nadiad