1. Job SummaryThe Front Office Executive will be responsible for managing the reception area, handling patient enquiries, appointments, registrations, billing coordination, and providing a smooth and professional experience to patients and visitors.

- 2. Key ResponsibilitiesWelcome and greet patients and visitors in a polite and professional manner.
- Handle incoming calls, patient enquiries, and provide accurate information.
- Schedule, reschedule, and confirm patient appointments.
- Register new patients and maintain accurate patient records.
- Coordinate with doctors, nurses, counsellors, billing, and other departments.
- Manage patient flow and ensure minimum waiting time.
- Handle OPD registration and appointment-related documentation.
- Coordinate with the billing team regarding consultation and service payments.
- Maintain daily patient and appointment records.
- Handle cash/UPI/card payments as assigned and maintain proper records.
- Assist patients with required forms, documents, and basic centre-related information.
- Maintain the reception area in a clean, organized, and professional manner.
- Follow up with patients regarding appointments and required visits, as instructed.
- Maintain confidentiality of patient information and medical records.
- Escalate patient complaints or concerns to the concerned senior/team member.
- Ensure compliance with hospital policies, SOPs,



and service standards.
- Perform other administrative and front-office duties assigned by management.
- 3. Required SkillsGood communication and interpersonal skills.
- Polite, patient, and professional attitude.
- Valuable Hindi and English communication skills.
- Basic computer knowledge, including MS Word and Excel.
- Good coordination and multitasking ability.
- Ability to handle patients and visitors professionally.
- Good telephone etiquette.
- Strong attention to detail and record-keeping skills.
- Ability to work under pressure in a healthcare environment.
- 4. Qualification & ExperienceQualification: Graduate / 12th Pass with relevant experience.
- Experience: 1–3 years in front office, hospital, clinic, IVF centre, or healthcare industry preferred.
- Freshers with positive communication skills may also be considered.
- 5. Key Performance Indicators (KPIs)Proper and timely appointment management.
- Patient satisfaction and professional behaviour.
- Accurate patient registration and documentation.
- Effective coordination with internal departments.
- Proper maintenance of daily records and reports.
- Timely handling of calls and patient enquiries.
- Reduction in patient waiting time.
- Compliance with hospital SOPs and front-office procedures.

📌 Receptionist / Front Office Executive (Moradabad)
🏢 VARDAAN INFERTILITY & ONCO CARE
📍 Moradabad