Customer Care Executive – Job Profile

Job Summary:

We are looking for a customer-focused and responsible Customer Care Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a high level of customer satisfaction. The candidate will act as a key point of contact between customers and the organization.

Key Responsibilities

- Handle customer calls, emails and other communication channels.
- Respond to customer queries regarding products, services, memberships, bookings, benefits, and policies.
- Resolve customer complaints professionally and within the defined turnaround time.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Coordinate with internal departments and partner hotels/businesses to resolve customer issues.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Provide clear and accurate information about company policies, offers, services, and terms & conditions.
- Escalate complex or unresolved issues to the concerned manager.
- Maintain a positive, professional, and courteous approach while dealing with customers.




- Support customer retention and build strong customer relationships.
- Prepare regular reports related to customer complaints, calls, and service issues.
- Ensure all customer requests are handled within the organization's service standards.

Required Skills

- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-oriented and patient approach.
- Basic knowledge of MS Office/Google Workspace.
- Ability to manage multiple customer requests simultaneously.
- Valuable follow-up and coordination skills.
- Ability to work under pressure and meet deadlines.
- Prior experience in customer care, hospitality, sales support, or membership services will be an advantage.

Experience

1–3 years of experience in customer care, tele-calling, hospitality, front office, or a related field.

Education

Graduate preferred; candidates with relevant experience may also be considered.

Key Performance Areas (KPIs): Customer satisfaction, complaint resolution time, response time, follow-up efficiency, call handling, and customer retention.

📌 Customer Care Executive (New Delhi)
🏢 Newstar Leisure Concept Private
📍 New Delhi