12 Oct
|
Navigant International
|
New Delhi
12 Oct
Navigant International
New Delhi
- Key ResponsibilitiesHandle customer queries through calls, emails, and/or chat.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain a qualified and positive approach while interacting with customers.
- Follow company processes, policies, and service guidelines.
- Escalate complex or unresolved issues to the concerned team.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers whenever required.
- Meet defined quality, productivity, and customer satisfaction targets.
- Coordinate with internal teams to resolve customer issues.
- Ensure excellent customer experience and customer retention.
📌 Customer Support Executive (New Delhi)
🏢 Navigant International
📍 New Delhi