Job Summary: We are looking for an experienced Recovery / Collection Executive with at least 2 years of experience handling Payday Loans, Short-Term Micro-Loans, or Digital Lending collections. The candidate should have strong communication skills, negotiation tactics, and a professional approach to overdue payment recovery.

- Key Responsibilities:Outbound Recovery Calling: Call overdue borrowers to follow up on pending repayments for short-term/payday loan accounts.
- Payment Negotiation: Negotiate settlement/repayment schedules within company guidelines while maintaining legal and RBI compliance standards.
- DPD Tracking: Track and manage accounts across different delinquency buckets (1–30 DPD, 30–60 DPD) to minimize Default/NPA rates.
- Skip Tracing & Follow-ups: Identify alternate contact details and trace unresponsive clients using CRM tools and available records.
- Record Maintenance: Update call logs, disposition status, payment promises (PTP),



and payment proof regularly in the CRM software.
- Customer Dispute Handling: Address customer concerns regarding repayment amounts, charges, or app issues professionally.
- Requirements & Qualifications:Experience: Minimum 2 years of experience in Loan Recovery / Tele-collection specifically within Payday Loans, Short-Term Personal Loans, or Fintech Digital Lending.
- Education: 12th Pass or Graduate.
- Certification: DRA (Debt Recovery Agent) certification preferred.
- Skills:
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- Solid negotiation and persuasive communication skills.
- Proficiency in Hindi and basic English (knowledge of regional languages is a plus).
- Familiarity with CRM calling tools and collection reporting.
- Clear understanding of RBI collection guidelines and fair practice codes.

📌 Debt Recovery Agent (Ghaziabad)
🏢 Kalyan Capitals
📍 Ghaziabad