- Daily Call Targets120–150 outbound calls/day
- Minimum 5–6 hours calling time
- Focus on:
-

- Current leads
- Old database
- Follow-ups
- References
- 3️⃣ Call Opening Script (Mandatory)Greet politely and introduce:
-

- “Good morning/afternoon, this is ___ calling from Hytech Education, Ahmedabad.”
- Confirm student name & interest
- Speak in Gujarati / Hindi (English only if required)
- Keep tone polite, confident, and positive

4️⃣ Requirement Understanding (Must Ask)Every call must capture:

- Country preference
- Course / Field
- Education background
- Intake (Month & Year)
- Budget idea
- City/location

❌ Do NOT give false commitments

❌ Do NOT discuss fees in detail

✅ Focus on office visit

- 5️⃣ Walk-in Conversion ProcessObjective of every call = Office Visit
- Offer:
-

- Free counseling
- Profile evaluation
- Scholarship guidance
- Fix date & time
- Send:
-

- Office address
- Google location
- Counselor name
- 6️⃣ Follow-Up SOPSame-day follow-up for interested leads
- Reminder call 1 day before appointment
- Missed walk-in → follow up within 24 hours




- Minimum 2–3 follow-ups before closing a lead

7️⃣ Data Entry & CRM RulesEvery call must be updated with:

- Call status (Interested / Follow-up / Not Interested)
- Remarks (clear & honest)
- Next follow-up date
- Walk-in confirmed or not

❌ Fake entries = Strict action

❌ Delayed entry not allowed

8️⃣ Daily Reporting FormatTo be submitted before leaving office:

- Total calls made
- Total connected calls
- Walk-ins fixed
- Walk-ins visited
- Follow-ups pending
- 9️⃣ Behaviour & EthicsRespect students & parents
- No argument, no pressure tactics
- No negative talk about competitors
- Protect company data & leads
- ? Performance Review SystemDaily: Call count & walk-ins
- Weekly: Conversion & follow-up quality
- Monthly: Target vs achievement

Low performance → training → warning → PIP (if needed)

- ? Success Benchmarks2–4 walk-ins/day
- 40–75 walk-ins/month
- 100% data accuracy
- Zero complaints

📌 Telecaller (Ahmedabad)
🏢 Hytech Education
📍 Ahmedabad