? Process : E-Wallet Customer Support – Voice & Non-Voice (Blended Process)
You will handle customer queries through calls and emails, assist with e-wallet-related concerns, and provide accurate and timely resolutions.
? Key Responsibilities
- Handle customer queries through Voice (Calls) & Non-Voice (Email)
- Assist with refund and account cancellation queries
- Provide account-related guidance and resolve customer concerns
- Troubleshoot issues and provide timely resolutions
- Maintain accurate customer interaction records
- Follow process guidelines and quality standards
- Ensure a positive customer experience
?Requirements :
Customer support experience is mandatory
- Candidates with 1–4 months of relevant experience may also be considered
- Good communication skills in English & Hindi - Mandatory
- Comfortable handling both calls and emails
- Strong customer-handling and problem-solving skills
- Flexible to work across Voice & Non-Voice channels
If you are interested in this prospect and meet the eligibility criteria, please call or WhatsApp me on : (phone hidden).
Please share your updated resume along with your name, location, and total experience while reaching out.
⚠️ Important: Candidates must be comfortable with both Voice & Non-Voice support. This is not a single-channel role.
📌 E&Money - Customer Support Executive (Bengaluru)
🏢 iSON Xperiences India Private
📍 Bengaluru
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