We are looking for a proactive and customer-focused CRM Executive to manage customer relationships throughout the real estate sales and post-sales journey. The role involves handling customer queries, maintaining accurate CRM records, coordinating with internal teams, and ensuring a smooth and positive customer experience from booking through possession and beyond.

Key Responsibilities

- Manage customer relationships from property enquiry and booking to possession and post-sales support.
- Maintain and regularly update customer information, interactions, follow-ups, bookings, payments, and documentation in the CRM system.
- Handle customer queries and complaints through phone, email, WhatsApp, and other communication channels.
- Coordinate with Sales, Pre-Sales, Accounts, Legal, Construction, and Customer Support teams to resolve customer issues.
- Provide customers with timely updates regarding project progress, payment schedules, documentation, possession, and other important milestones.
- Follow up with customers for pending documents, payments, agreements, registrations, and other required formalities.
- Prepare and share payment reminders, demand letters, receipts, statements of accounts, and other customer communications as required.
- Track customer requests and ensure that issues are resolved within defined turnaround times (TAT).
- Maintain accurate records of customer interactions, complaints, resolutions, and commitments.




- Monitor customer satisfaction and identify opportunities to improve the overall customer experience.
- Conduct regular follow-ups with customers to ensure smooth coordination throughout the property-buying process.
- Generate CRM reports related to customer complaints, pending activities, collections, bookings, cancellations, and other KPIs.
- Assist in organizing customer meetings, site visits, possession activities, handovers, and customer engagement events.
- Ensure compliance with company policies, processes, and applicable real estate regulations.
- Maintain confidentiality and accuracy of customer and project-related information.

Required Skills & Qualifications

- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
- 2–4 years of experience in CRM, customer service, relationship management, or real estate.
- Prior experience in the real estate/property industry will be preferred.
- Good communication and interpersonal skills.
- Robust customer-handling and problem-solving abilities.
- Good knowledge of MS Excel, MS Office, email, and CRM software.
- Ability to manage multiple customers and tasks simultaneously.
- Strong follow-up, coordination, and documentation skills.
- Professional and customer-oriented approach.
- Good command of English and Hindi; knowledge of other regional languages can be an advantage.

📌 CRM Executive (Noida)
🏢 Estatebull Realtors Private
📍 Noida