Key Responsibilities1. Branch Sales & Business Growth

- Achieve monthly and yearly branch sales targets.
- Generate new leads and maximize conversions.
- Monitor daily appointments, consultations, walk-ins, and sales.
- Develop local marketing and referral opportunities.
- Drive repeat business and customer retention.

2. Team Management

- Manage and motivate therapists, dieticians, counsellors, and sales staff.
- Allocate daily responsibilities and monitor individual performance.
- Conduct regular team meetings and performance reviews.
- Ensure staff follow Velnesi SOPs and company policies.
- Identify training and development requirements.

3. Customer Management

- Ensure excellent customer service and client experience.
- Handle important client consultations and escalations.
- Monitor customer feedback and satisfaction.
- Ensure proper follow-up of leads and existing clients.

4. Operations Management

- Ensure smooth day-to-day branch operations.
- Maintain cleanliness, hygiene,



discipline, and skilled standards.
- Monitor treatment schedules, appointments, and staff attendance.
- Ensure proper maintenance and utilization of equipment.
- Maintain required branch records and reports.

5. Sales & Performance Reporting

- Prepare and submit daily, weekly, and monthly branch reports.
- Track lead generation, conversion, revenue, package sales, and collections.
- Monitor team-wise and employee-wise targets.
- Take corrective action when performance is below target.

6. Marketing & Local Promotion

- Support Facebook, Google, WhatsApp, and local promotional activities.
- Coordinate local campaigns and promotional events.
- Build relationships with nearby businesses, institutions, and communities.
- Promote Velnesi services and packages within the local market.

📌 Assistant Branch Manager (Dhanbad)
🏢 Velnesi
📍 Dhanbad