We are looking for a proactive and well-spoken Voice Process Intern to handle inbound and outbound calls, maintain accurate CRM records, and support day-to-day client coordination activities. The ideal candidate should possess valuable communication skills, attention to detail, and the ability to handle conversations professionally and empathetically.
Key Responsibilities
- Handle inbound and outbound customer/client calls professionally.
- Update and maintain client information accurately in the CRM system.
- Record call summaries, follow-ups, and case updates in real time.
- Coordinate with internal teams regarding client requirements and pending tasks.
- Follow predefined call scripts and compliance procedures when required.
- Schedule callbacks, meetings, and follow-up discussions with clients.
- Escalate sensitive or unresolved issues to senior team members.
- Maintain proper documentation of client interactions and communications.
- Assist in lead management and client onboarding processes.
- Ensure timely follow-up with prospective and existing clients.
- Maintain confidentiality of client and company information.
- Meet daily productivity and reporting requirements.