Job Title: Telecaller – Collection & Recovery

Department: Collections / Recovery

Experience: 0–3 years (depending on company requirements)

Employment Type: Full-time

Job Summary- The Telecaller – Collection & Recovery is responsible for contacting customers with overdue payments, reminding them about outstanding dues, understanding the reasons for non-payment, and encouraging timely payment while maintaining professional customer relationships.

- Key ResponsibilitiesMake outbound calls to customers regarding overdue loans, EMIs, credit card bills, or other outstanding payments.
- Inform customers about pending amounts, due dates, and applicable payment terms.
- Follow up regularly with customers who have committed to making payments.
- Negotiate and obtain payment commitments (PTP – Promise to Pay) from customers.
- Handle customer questions, objections, and complaints professionally.
- Explain available payment options and assist customers with the payment process.
- Maintain accurate records of calls, customer responses, payment commitments, and follow-ups.
- Meet daily/weekly/monthly collection and recovery targets.
- Escalate difficult or unresolved cases to the appropriate supervisor or collection team.
- Follow company policies,



collection procedures, and applicable customer communication guidelines.
- Maintain confidentiality of customer and account information.
- Required SkillsGood verbal communication and listening skills.
- Hindi and English communication; additional regional languages can be an advantage.
- Ability to handle difficult or unwilling customers calmly.
- Valuable persuasion and negotiation skills.
- Basic computer knowledge and ability to use CRM/dialer systems.
- Target-oriented and persistent approach.
- Ability to work under pressure and manage frequent calls.
- Good follow-up and record-keeping skills.
- Key Performance Indicators (KPIs)Daily number of calls completed.
- Collection/recovery amount achieved.
- Number and quality of PTPs obtained.
- PTP conversion/payment rate.
- Follow-up completion rate.
- Customer interaction quality.
- Monthly collection targets achieved.

Preferred Candidate Profile-A candidate with experience in telecalling, collections, loan recovery, banking, NBFC, credit cards, or customer service would be preferred. Freshers with strong communication and persuasion skills may also be considered.

📌 Collection Executive / Officer (New Delhi)
🏢 ALLIANCE DEBT MANAGEMENT AND LEGAL SERVICES
📍 New Delhi