Job Responsibilities –

- Customer Care ExecutiveHandle customer queries, requests, feedback, and complaints through phone calls, WhatsApp, email, and other communication channels.
- Respond to customers professionally, politely, and within the defined response time.
- Understand customer concerns and provide accurate information, guidance, and appropriate solutions.
- Register and maintain proper records of all customer queries, complaints, and feedback.
- Coordinate with the concerned franchise, service team, sales team, or management to resolve customer issues effectively.
- Follow up on open complaints and ensure timely closure of customer concerns.
- Collect customer feedback after service and identify areas for improvement.
- Escalate reliable, repeated,



or unresolved complaints to the concerned manager/management.
- Maintain regular follow-up with customers regarding pending services, complaints, or commitments.
- Ensure a positive customer experience and maintain good customer relationships.
- Monitor customer satisfaction and report recurring issues or important feedback to management.
- Prepare daily/weekly customer care reports, including queries received, complaints, resolutions, pending cases, and feedback.
- Maintain confidentiality and professionalism while handling customer information.
- Perform any other customer-support-related duties assigned by the management.

📌 Customer Care Executive (Sahibzada Ajit Singh Nagar)
🏢 Cars To Crores Private
📍 Sahibzada Ajit Singh Nagar