The role

You work alongside the team on calls, WhatsApp, HelpDesk tickets and leads, and you also supervise the shift. When the Operations Manager is away, you step in fully: approvals, the roster, escalations and reviews.

What you’ll do

- Handle customer calls, WhatsApp chats, tickets and leads, and set the standard for the team
- Make sure every ticket has the right priority, a named owner and a proper closure
- Prepare compensation cases for approval
- Support stores and franchise partners and escalate issues to the right team
- Train new team members, listen to call recordings and sign off knowledge certification
- Run shift handovers and help the Operations Manager with weekly performance reviews




- Cover all of the Operations Manager’s responsibilities during leave and weekly offs

What we’re looking for

- 2+ years in customer support, customer service or operations
- Transparent, calm and polite communication in English, in speech and in writing
- Comfortable with ticketing tools, dashboards and WhatsApp for business
- Organised and follows things through to the end, with no loose ends
- Honest and willing to own a problem rather than pass it on
- Interest in fabrics and garment care is a plus. We train you on our services.

📌 Assitant Operations Manager - Customer Relations (Bengaluru)
🏢 SPIN CYCLES
📍 Bengaluru