- Welcome customers and manage the reception desk.
- Handle incoming calls, WhatsApp enquiries and customer queries.
- Schedule vehicle service appointments.
- Prepare and maintain customer records and job cards.
- Coordinate with the service manager and workshop team.
- Inform customers about vehicle service status and delivery timings.
- Prepare basic estimates, invoices and billing details.
- Maintain daily customer visit and service records.
- Handle customer feedback and ensure a positive customer experience.
- Assist in general office administration and front-desk operations.
Requirements;
- Minimum 12th pass; graduate preferred.
- Good communication skills in Hindi and English.
- Basic computer knowledge, MS Office and WhatsApp.
- Pleasant personality and valuable customer-handling skills.
- Previous experience in a car service centre, automobile dealership or front office is preferred.