Roles and ResponsibilitiesA. Front Office Management

- Welcome customers and visitors warmly and professionally.
- Attend incoming telephone calls and respond to customer enquiries.
- Provide information about the clinic's services, treatments, packages, and membership plans.
- Schedule and manage appointments for doctors and therapists.
- Maintain customer records and appointment registers accurately.
- Ensure the reception area is clean, organized, and presentable at all times.

B. Sales and Customer Relationship Management

- Explain available Ayurvedic treatments, wellness packages, and membership plans to customers.
- Convert customer enquiries into appointments and sales.
- Follow up with prospective customers and existing clients through telephone calls and approved communication channels.
- Encourage repeat visits and renewals through effective customer relationship management.
- Inform customers about ongoing promotional offers and treatment packages approved by management.
- Work towards achieving the sales targets assigned by the management.

C. Billing and Cash Management

- Generate bills and invoices through the company's authorized billing software.
- Collect payments from customers through approved payment methods.
- Issue receipts for all transactions and maintain accurate payment records.
- Ensure that all billing and sales transactions are recorded in the company's software.
- Deposit cash collections within the stipulated time and follow the company's cash-handling procedures.
- Coordinate with the Accounts Department regarding billing discrepancies and payment-related issues.

D. Coordination and Administration

- Coordinate with doctors, therapists, and the Branch Manager to ensure smooth clinic operations.
- Maintain customer feedback, enquiry records, and daily sales reports.
- Submit daily sales and operational reports to the reporting authority.
- Maintain confidentiality of customer information and company records.
- Ensure that customer consent forms and other required documents are completed before treatment, as applicable.




- Assist the Branch Manager with daily administrative activities.

E. Discipline and Compliance

- Report to duty on time and follow the prescribed attendance and dress code policies.
- Ensure that the reception desk is attended throughout working hours.
- Follow company policies, procedures, and instructions issued by management.
- Maintain skilled behaviour and communicate politely with customers and colleagues.
- Obtain the necessary approvals before offering discounts or making commitments to customers.
- Avoid unauthorized discounts, billing irregularities, and deviations from company procedures.
- 3. Educational QualificationsMinimum PUC / 12th Pass; graduates are preferred.
- Candidates with a diploma or degree in Business Administration, Commerce, or a related field may also apply.
- 4. Experience1–3 years of experience in reception, front office, customer service, or sales is preferred.
- Experience in hospitals, clinics, Ayurvedic centres, wellness centres, or the healthcare industry will be an added advantage.
- Freshers with valuable communication and customer-handling skills may also be considered.
- 5. Skills and CompetenciesGood communication and interpersonal skills.
- Strong customer service and sales abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to handle billing software and maintain accurate records.
- Good telephone etiquette and customer follow-up skills.
- Ability to handle multiple tasks efficiently.
- Positive attitude, punctuality, honesty, and a professional approach.
- Knowledge of Kannada, English, and Hindi or Malayalam will be an added advantage, depending on the branch's requirements.

6. Performance ExpectationsThe employee will be evaluated based on:

- Achievement of assigned sales targets.
- Conversion of customer enquiries into appointments and sales.
- Customer satisfaction and quality of service.
- Accuracy of billing and cash handling.
- Timely submission of daily reports.
- Attendance, punctuality, discipline, and adherence to company policies.

Timings : 7.00 am to 4.00 pm or 8.00 am to 5.00 pm - Weekly Off : TUESDAYS

📌 Receptionist / Front Office Executive (Chennai)
🏢 Ayushman Ayurvedic Therapy Centre
📍 Chennai